Residential Associate – Shelter & Crisis Support

RAINBOW SERVICES; California (MO); On-site; USD 30,000 - 36,000; Full time

Job summary

Rainbow Services seeks a Residential Associate to support participants in emergency shelter or transitional housing. You will work with other staff to help residents achieve their service plan goals and maintain a safe, welcoming shelter environment. The role includes overnight and weekend shifts.

Responsibilities include hotline response, intake coordination, organizing programming, and assisting residents with services. A strong commitment to survivors and bilingual skills are essential.

Qualifications

• Training or experience in the social service field, residential services is highly desired.
• Bilingual Spanish/English required per contract agreements.
• Proof of eligibility to work in the U.S. required.

Responsibilities

• Respond to a 24-hour Spanish/English hotline for survivors of domestic violence.
• Ensure safe operations of shelter programs and assist with office management.
• Coordinate intake into the shelter programs.
• Organize residential programming when appropriate.
• Assist residents with support services and referrals.
• Address resident concerns and provide crisis intervention.
• Manage and document services and prepare shelter units for potential residents.
• Assist with audit preparation and oversee assigned chores.
• Support volunteers assigned to the shelter programs.
• Other duties as assigned by supervisor.

Skills

Bilingual Spanish/English

Strong communication

Crisis intervention

Education

Domestic Violence training

Job description

Rainbow Services seeks a Residential Associate to support participants in emergency shelter or transitional housing. You will work with other staff to help residents achieve their service plan goals and maintain a safe, welcoming shelter environment. The role includes overnight and weekend shifts.

Responsibilities include hotline response, intake coordination, organizing programming, and assisting residents with services. A strong commitment to survivors and bilingual skills are essential.