Residential Associate - Part Time

Home Sweet Home Ministries; Bloomington (IL); On-site; USD 24,355,968 - 31,340,400; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Coverage

Life Insurance

403(b) Retirement Plan with Employer-匹

Job summary

Home Sweet Home Ministries is seeking a part-time floater for the Bloomington location to support day-to-day client services. You will handle compassionate intake and exit processing, distribute resources, and maintain a welcoming front desk environment.

Responsibilities include orienting residents, ensuring compliance with residential agreements, and performing screenings. The role requires flexibility, weekend availability, and strong Microsoft Office skills to support program operations.

Qualifications

• Experience in human services or related field preferred.
• Ability to maintain confidentiality and handle sensitive information.
• Excellent written and verbal communication skills.

Responsibilities

• Greet and welcome clients; manage front desk hospitality and messaging.
• Assist with intake and exit processing, including paperwork and screenings.
• Distribute resources and monitor medication/substance compliance.
• Uphold safety and agency policies, conduct eligibility checks and documentation.

Skills

Empathy

Cultural competency

Microsoft Office

Outlook

Word

Excel

Communication skills

Tools

Microsoft Office

Job description

Primary Location

HSHM - The Bridge, 104 E. Oakland Ave., Bloomington

Required Schedule

Primarily - Thursday - Saturday, 8:00 a.m. – 4:00 p.m.**This is a part-time floater position scheduled approximately 20–25 hours per week. The current primary coverage need is 1st shift, Thursday through Saturday, from 8:00 a.m. to 4:00 p.m. As a floater position, scheduled days may vary based on staffing and program coverage needs. Weekend availability and flexibility to work different days within 1st shift are required.

Hourly Pay

$17.00–$17.50/hr

Benefits

• Medical, dental, and vision insurance
• Short- and long-term disability coverage
• Employer-paid life insurance
• 403(b) retirement plan with employer match (after one year of employment)
• Section 125 Flexible Spending Account (FSA)
• Generous paid time off
• Free on-site meals and beverage

Job Responsibilities

This role supports day-to-day client services through compassionate intake and exit processing, resource distribution, and front desk hospitality. Responsibilities include orienting new residents, managing client needs for basic supplies, ensuring compliance with residential agreements, and maintaining a welcoming environment for all who enter. The role also upholds agency standards by monitoring safety, enforcing policies, conducting screenings and eligibility checks, and performing drug and alcohol testing when required.

Intake/Exit Services

• Receive and process intake paperwork for assistance at point of admission
• Initiate screening process based on Client Services protocol, occupancy, client background check
• Orient and settle client into agency residential life
• Receive and process exit paperwork upon client departure

Hospitality Services

• Distribute resources (food, toiletries, linens, etc.) to resident and non-resident clients, based on need and/or structured times
• Monitor medication/substance compliance
• Manage front desk to ensure professional and courteous response and greeting of clients, volunteers, visitors, and donors
• Warmly answer telephone calls and accurately take down messages for clients and staff

Accountability

• Monitor and enforce policies and procedures to ensure effective and safe provision of client services
• Check client eligibility before distributing resources
• Check building, grounds and client belongings to ensure safety and security
• Administer drug and alcohol testing to resident and non-resident clients as necessary

Qualifications

• Education and/or experience in the human services field. Experience with trauma-informed principles in addressing client behavior preferred.
• Must be able to work flexible schedules including holidays, weekends, evenings, and possibly overnight hours.
• Knowledge of Microsoft Office (including Outlook, Word, Excel)
• Well organized and self-motivated, and able to multi-task and effectively function in a high-stress environment.
• Ability to demonstrate empathy, cultural competency, and a Christ-centered focus.
• Able to identify client needs and apply agency or community resources to meet that need, while balancing operational demands with client-centered service.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Able to set and observe appropriate personal limits and boundaries.
• Excellent problem-solving and conflict-resolution skills.
• Demonstrate good written and verbal communication.
• Mission-oriented with values in harmony with those of Home Sweet Home Ministries, Inc.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without cause.