Residential Associate

Home Sweet Home Ministries; Bloomington (IL); On-site; USD 23,419 - 24,108; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Short- and long-term disability coverage

Employer-paid life insurance

403(b) retirement plan with employer match

Generous paid time off

Free on-site meals and beverages

Job summary

Home Sweet Home Ministries in Bloomington, IL is seeking an Entry-level position to assist in providing intake and exit services, hospitality, and accountability for clients in need. The role requires a commitment to the organization’s mission of serving the community with compassion and support.

Ideal candidates will possess experience in human services, strong communication skills, and the ability to work flexible schedules. Benefits include medical insurance, retirement plans, and generous paid time off.

Qualifications

• Experience working flexible schedules including holidays and weekends.
• Self-motivated and able to multi-task in a high-stress environment.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Process intake paperwork and orient new residents.
• Distribute resources to clients based on need.
• Enforce policies to ensure effective client services.

Skills

Trauma-informed principles

Microsoft Office (Outlook, Word, Excel)

Excellent problem-solving skills

Strong written and verbal communication skills

Empathy and cultural competency

Education

Education and/or experience in the human services field

Job description

Job Details

• Level: Entry
• Job Location: Home Sweet Home Ministries - Bloomington, IL 61701
• Position Type: Full Time
• Education Level: Not Specified
• Salary Range: $17.00 - $17.50 Hourly
• Travel Percentage: None
• Job Shift: Day
• Job Category: Nonprofit - Social Services

Home Sweet Home Ministries has been a pillar of the community for over a century, serving the hungry, unhoused, and hopeless in Central Illinois. Our mission is to demonstrate Christ’s love through innovative approaches that instill hope, restore lives, and build community.

Benefits

• Medical, dental, and vision insurance
• Short- and long-term disability coverage
• Employer-paid life insurance
• 403(b) retirement plan with employer match (after one year of employment)
• Section 125 Flexible Spending Account (FSA)
• Generous paid time off
• Free on-site meals and beverages

Responsibilities

• Intake/Exit Services:
  • Receive and process intake paperwork at point of admission.
  • Initiate screening based on Client Services protocol, occupancy, and client background check.
  • Orient and settle new residents into agency residential life.
  • Receive and process exit paperwork upon client departure.
• Hospitality Services:
  • Distribute resources (food, toiletries, linens, etc.) to resident and non-resident clients based on need and structured times.
  • Monitor medication/substance compliance.
  • Manage front desk to ensure professional and courteous response and greeting of clients, volunteers, visitors, and donors.
  • Warmly answer telephone calls and accurately take down messages for clients and staff.
• Accountability:
  • Monitor and enforce policies and procedures to ensure effective and safe client services.
  • Check client eligibility before distributing resources.
  • Check building, grounds, and client belongings to ensure safety and security.
  • Administer drug and alcohol testing to resident and non-resident clients as necessary.

Qualifications

• Education and/or experience in the human services field.
• Experience with trauma-informed principles in addressing client behavior preferred.
• Ability to work flexible schedules including holidays, weekends, evenings, and possibly overnight hours.
• Knowledge of Microsoft Office (Outlook, Word, Excel).
• Well organized, self‑motivated, and able to multi‑task in a high‑stress environment.
• Demonstrated empathy, cultural competency, and a Christ‑centered focus.
• Ability to identify client needs and apply agency or community resources while balancing operational demands with client‑centered service.
• Discretion in handling sensitive information and maintaining confidentiality.
• Ability to set and observe appropriate personal limits and boundaries.
• Excellent problem‑solving and conflict‑resolution skills.
• Strong written and verbal communication skills.
• Mission‑oriented with values in harmony with those of Home Sweet Home Ministries, Inc.

Physical Demands

The physical demands described include speaking or hearing regularly, sitting frequently, standing, walking, using hands for handling or feeling, reaching, climbing or balancing, stooping, kneeling, or crouching. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required include close vision, depth perception and ability to adjust focus.

Other Duties

This job description is not intended to cover all duties; responsibilities may change over time without cause.