Residential Associate Part Time

Home Sweet Home Ministries, Inc.; Bloomington, Northern (IL, KY); Hybrid; USD 23,000 - 25,000; Part time

Job summary

Home Sweet Home Ministries, Bloomington, IL, seeks a part-time floater for the 3rd shift (Thu-Sat, 12:00 a.m. to 8:00 a.m.) to support day-to-day client services. You will handle intake and exit processing, distribute resources, and ensure a welcoming environment for residents and visitors.

The role requires flexibility, compassion, and the ability to work in a high-stress setting while upholding agency policies. Prior human services experience and proficiency with Microsoft Office are a plus.

Qualifications

• Education and/or experience in the human services field; trauma-informed preferred.
• Flexible schedule including holidays, weekends, evenings, and overnight hours.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Organized, self-motivated, able to multi-task in a high-stress environment.
• Empathy, cultural competency, and Christ-centered focus.

Responsibilities

• Handle intake/exit paperwork and initial client screening.
• Orient residents and coordinate resource distribution.
• Manage front desk, greet clients, volunteers, donors.
• Check eligibility and enforce policies for safety.
• Administer drug and alcohol testing as required.
• Monitor building safety and security.

Skills

Empathy

Cultural competency

Problem-solving

Conflict resolution

Written and verbal communication

Multi-tasking

Organization

Self-motivation

Adaptability

Boundary setting

Education

Human services experience/education

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Job Details

Job DetailsLevel: EntryJob Location: Home Sweet Home Ministries - Bloomington, IL 61701Position Type: Part TimeEducation Level: Not SpecifiedSalary Range: $17.00 - $17.50 HourlyJob Category: Nonprofit - Social Services

For over a century, Home Sweet Home Ministries has stood as a pillar of the community and a beacon of Christ’s love for the hungry, unhoused, and hopeless here in Central Illinois. It is the mission of every member of our staff and our volunteers to demonstrate Christ’s love through innovative approaches that instill hope, restore lives, and build community. We offer supportive services to those in need – providing shelter, food, case management, as well as programs including Rapid Rehousing and our Bread for Life Co-Op.

Now you, too, can help build upon our traditions and contribute your passion for caring for others and your desire to be a guiding light for Christ’s love to those caught in the storm by joining our dedicated team. Home Sweet Home Ministries offers employment opportunities for those with a desire to be part of a community committed to helping others.

Why Work at Home Sweet Home Ministries?

Purpose-Driven Impact

Make a meaningful difference every day. Your work helps restore hope and dignity to individuals in our community while sharing Christ’s love and compassion.

Join a Caring Team

Work alongside compassionate, mission-driven colleagues who are committed to serving others and making a lasting impact.

Primary Location

HSHM - The Bridge 104 E. Oakland Ave., Bloomington

Required Schedule

Primarily - Thursday-Saturday, 12:00a-8:00a*

*This is a part-time floater position scheduled approximately 20–25 hours per week. The current primary coverage need is 3rd shift, Thursday through Saturday, from 12:00 a.m. to 8:00 a.m. As a floater position, scheduled days may vary based on staffing and program coverage needs. Overnight and weekend availability, as well as flexibility to work different days within 3rd shift, are required.

Hourly Pay

$17.00-$17.50/hr

How You’ll Help Fulfill the HSHM Mission

This role supports day-to-day client services through compassionate intake and exit processing, resource distribution, and front desk hospitality. Responsibilities include orienting new residents, managing client needs for basic supplies, ensuring compliance with residential agreements, and maintaining a welcoming environment for all who enter. The role also upholds agency standards by monitoring safety, enforcing policies, conducting screenings and eligibility checks, and performing drug and alcohol testing when required.

KEY RESPONSIBILITIES

Intake/Exit Services

• Receive and process intake paperwork for assistance at point of admission
• Initiate screening process based on Client Services protocol, occupancy, client background check.
• Orient and settle client into agency residential life
• Receive and process exit paperwork upon client departure

Hospitality Services

• Distribute resources (food, toiletries, linens, etc) to resident and non-resident clients, based on need and/or structured times
• Monitor medication/substance compliance Manage front desk to ensure professional and courteous response and greeting of clients, volunteers, visitors, and donors
• Warmly answer telephone calls and accurately take down messages for clients and staff

Accountability

• Monitor and enforce policies and procedures to ensure effective and safe provision of client services
• Check client eligibility before distributing resources
• Check building, grounds and client belongings to ensure safety and security
• Administer drug and alcohol testing to resident and non-resident clients as necessary

Qualifications

• Education and/or experience in the human services field. Experience with trauma informed principles in addressing client behavior preferred.
• Must be able to work flexible schedules including holidays, weekends, evenings, and possibly overnight hours.
• Knowledge of Microsoft Office (including Outlook, Word, Excel)
• Well organized and self-motivated, and able to multi-task and effectively function in a high stress environment.
• Ability to demonstrate empathy, cultural competency, and a Christ-centered focus.
• Able to identify client needs and apply agency or community resources to meet that need, while balancing operational demands with client-centered service.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Able to set and observe appropriate personal limits and boundaries.
• Excellent problem-solving and conflict-resolution skills.
• Demonstrate good written and verbal communication
• Mission-oriented with values in harmony with those of Home Sweet Home Ministries, Inc.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without cause.