Receptionist- Every Other Weekend

Heritage-Senior-Communities-; Norton Shores (MI); On-site; USD 16,531 - 22,041; Part time

Job summary

Heritage Senior Communities is seeking a part-time front desk/administrative assistant to greet visitors, route calls, and support daily office operations. The role requires strong people skills, clear communication, and the ability to use email and office software.

You will screen guests, sign in visitors, and assist with notices and menu postings. This position emphasizes reliability and compassionate service to residents and families.

Qualifications

• Must have strong interpersonal relationship skills and be able to relate to a variety of people.
• Must be able to pass state-mandated criminal background screening and random drug testing.
• Ability to read, write, and carry out directions in English; mature and reliable.

Responsibilities

• Greets visitors in a friendly, courteous, and professional manner; signs in visitors.
• Screens and answers incoming telephone calls; routes messages as appropriate.
• Sends messages via email to managers and staff.
• Maintains inventory of office supplies and prepares notices and event postings.
• Maintains records and statistics regarding inquiries and post event notices.
• Operates computer and enters data; uses email and telephone for communication.
• Monitors front lobby activity and ensures a clean, orderly workspace.
• Supports administrative tasks and follows the organization’s policies and procedures.

Skills

Interpersonal skills

Phone etiquette

Data entry

Written communication

Education

High school diploma

Tools

Microsoft Office

Job description

Salary Range $xx,xxx -$xx,xxx

Taking care of dependent persons is worthwhile work. Serving others is a lifestyle choice and should not be entered into lightly. Contributing to the health and welfare of others can be draining at times, but at the same time can be truly rewarding. Being caregiver is a dedicated occupation and is not like any other job. You have agreed to accept the responsibility for providing proper care and service to persons who depend on others for care. This means you agree to follow the guidelines of this living center as you perform your duties and fulfill your responsibilities.

Purpose:

Ambassador of this living center within the community and supports the Administrator in meeting the overall responsibilities of administration for the property. All responsibilities will be conducted in a manner that is consistent with the philosophy of this living center.

Qualifications:

Must possess a high degree of interpersonal relationship skills and capable of relating to a variety of people and personalities. Considerable initiative and judgment required. Word processing and clerical skills; pleasant telephone manner and greeting skills, Sympathetic attitude toward the care of the frail elderly; ability to read, write, and carry out directions in English; maturity to deal effectively with the demands of the job. Minimum age 18 years. Must be able to pass the state mandated criminal background screening and random drug testing.

Essential Functions:

1. 1) Serves as an ambassador of goodwill to all who enter this living center.
2. 2) Answers and screens incoming telephone calls in a courteous and professional manner. Routes calls and takes messages as appropriate.
3. 3) Forwards messages using email to managers, supervisors and med techs. Holds written messages for staff to get on their breaks.
4. 4) Greets visitors in a friendly, courteous, and professional manner. Screens and requires visitors to “sign-in” at the reception desk. Notifies residents of visitors. Instructs resident’s visitors according to resident’s instructions.
5. 5) Gives basic residence information, such as brochures and informational packets, to persons wanting information about this living center.
6. 6) Sorts mail for distribution on the same day it is received
7. 7) Maintain records / statistics regarding inquiries.
8. 8) Assembles and maintains a stock of inquiry packets, move in packets, employee orientation packets, and other folders as directed.
9. 9) Prepares name tags for resident door pockets and new employees as directed.
10. 10) Maintains inventory of office supplies in the work room. Presents list of items needed to Office Manager or Community Relations Liaison.
11. 11) Maintains POLO shirt inventory, distributes shirts as directed, send (fax or scan) payroll deduction forms to ORBIS when shirts are purchased by staff. Orders shirts according to protocol set by Administrator or Community Relations Liaison.
12. 12) Prepare notices of events, provide to Housekeeping Supervisor or Community Relations Liaison for posting. Prepares invitations for mailing. Prints daily event notices for table tents.
13. 14) Ask Pre-Screening questions. Upon completion, provide the information to the Resource Manager.
14. 15) Type weekly menus for posting
15. 16) ECP data entry as directed
16. 17) Enters work orders in the computer
17. 18) Follows policies, procedures and practices outlined in the Heritage Property Management Operations Manual; compliance with state and local licensing regulations; and federal and state fair-housing guidelines.
18. 19) Monitors “comings and goings” in the front lobby
19. 20) Maintains a clean and orderly work space.

Secondary Functions:

• Comply with Life Safety policies and periodic “drills”
• Participate in training opportunities
• Report safety and health hazards to the Maintenance Supervisor
• Work cooperatively with others on the same shift and across shifts
• Report to work as scheduled
• Treat all residents with dignity and respect
• Observe residents for any change in condition (physical, emotional, cognitive or behavioral)
• Communicate any change in condition to the Shift Supervisor
• Comply with infection control protocols
• Compliance with all Resident Rights including confidentiality
• Compliance with the guidelines stated in the Employee Handbook

Physical and Mental Requirements

• Able to walk distances on hard surfaces;
• Able to stand for extended periods of time;
• Able to sit for extended periods of time;
• Some repetitive motion work;
• Able to bend and stoop;
• Able to lift 25#;
• Able to communicate verbally and in writing;
• Able to use email and telephone for communication;
• Able to use a keyboard for typed communication.

Compensation and Benefits:

• Hourly wage and benefits as stated in the Employee Handbook.
• Eligible for 2% increase after 90 days of employment, and merit increase annually based on supervisor’s written evaluation of performance.
• Part-time hourly - 16 to 24hours weekly. MUST BE ABLE TO WORK EVERY OTHER WEEKEND

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