Residential Associate

Home Sweet Home Ministries Inc; Bloomington (IL); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Free on-site meals

Job summary

Home Sweet Home Ministries in Bloomington, IL is seeking a compassionate intake and client-services specialist to support day-to-day operations, manage intake and exit processes, and ensure a welcoming front desk. You will distribute essential resources and assist residents with basic needs while upholding safety and agency policies.

The role requires flexibility to work schedules and a Christ-centered approach, with benefits including on-site meals and a supportive team environment.

Qualifications

• Education or experience in the human services field.
• Experience with trauma-informed principles preferred.
• Ability to work flexible schedules including holidays, weekends, evenings, and possibly overnight hours.
• Excellent written and verbal communication; strong interpersonal skills.

Responsibilities

• Receive and process intake paperwork for assistance.
• Initiate screenings based on Client Services protocol and occupancy.
• Orient and settle residents into agency life.
• Distribute resources (food, toiletries, linens) to clients and manage front desk.
• Monitor safety, enforce policies, and check eligibility for resources.
• Administer drug and alcohol testing as necessary.

Skills

Microsoft Office

Trauma-informed care

Empathy

Cultural competency

Education

Human services background

Job description

For over a century, Home Sweet Home Ministries has stood as a pillar of the community and a beacon of Christ’s love for the hungry, unhoused, and hopeless here in Central Illinois. It is the mission of every member of our staff and our volunteers to demonstrate Christ’s love through innovative approaches that instill hope, restore lives, and build community. We offer supportive services to those in need – providing shelter, food, case management, as well as programs including Rapid Rehousing and our Bread for Life Co-Op.Now you, too, can help build upon our traditions and contribute your passion for caring for others and your desire to be a guiding light for Christ’s love to those caught in the storm by joining our dedicated team. Home Sweet Home Ministries offers employment opportunities for those with a desire to be part of a community committed to helping others.Why Work at Home Sweet Home Ministries?Purpose-Driven ImpactMake a meaningful difference every day. Your work helps restore hope and dignity to individuals in our community while sharing Christ’s love and compassion.Comprehensive Full-Time BenefitsWe care for our team so you can care for others.Medical, dental, and vision insuranceShort- and long-term disability coverageEmployer-paid life insurance403(b) retirement plan with employer match (after one year of employment)Section 125 Flexible Spending Account (FSA)Generous paid time offFree on-site meals and beveragesJoin a Caring TeamWork alongside compassionate, mission-driven colleagues who are committed to serving others and making a lasting impact.Primary LocationHome Sweet Home Ministries303 E. Oakland, Bloomington, IL 61701Required ScheduleMonday-Wednesday, 8:00am-4:00pm; Thursday-Friday, 7:00am-3:00pmHourly Pay$17.00-$17.50How You’ll Help Fulfill the HSHM MissionThis role supports day-to-day client services through compassionate intake and exit processing,resource distribution, and front desk hospitality. Responsibilities include orienting newresidents, managing client needs for basic supplies, ensuring compliance with residentialagreements, and maintaining a welcoming environment for all who enter. The role also upholdsagency standards by monitoring safety, enforcing policies, conducting screenings and eligibilitychecks, and performing drug and alcohol testing when required.KEY RESPONSIBILITIESIntake/Exit Services• Receive and process intake paperwork for assistance at point of admission• Initiate screening process based on Client Services protocol, occupancy, clientbackground check.• Orient and settle client into agency residential life• Receive and process exit paperwork upon client departureHospitality Services• Distribute resources (food, toiletries, linens, etc) to resident and non-resident clients,based on need and/or structured times• Monitor medication/substance compliance Manage front desk to ensure professionaland courteous response and greeting of clients, volunteers, visitors, and donors• Warmly answer telephone calls and accurately take down messages for clients and staffAccountability• Monitor and enforce policies and procedures to ensure effective and safe provision ofclient services• Check client eligibility before distributing resources• Check building, grounds and client belongings to ensure safety and security• Administer drug and alcohol testing to resident and non-resident clients as necessary• Education and/or experience in the human services field. Experience with traumainformed principles in addressing client behavior preferred.• Must be able to work flexible schedules including holidays, weekends, evenings, andpossibly overnight hours.• Knowledge of Microsoft Office (including Outlook, Word, Excel)• Well organized and self-motivated, and able to multi-task and effectively function in a highstress environment.• Ability to demonstrate empathy, cultural competency, and a Christ-centered focus.• Able to identify client needs and apply agency or community resources to meet that need,while balancing operational demands with client-centered service.• Ability to handle sensitive information with discretion and maintain confidentiality.• Able to set and observe appropriate personal limits and boundaries.• Excellent problem-solving and conflict-resolution skills.• Demonstrate good written and verbal communication• Mission-oriented with values in harmony with those of Home Sweet Home Ministries, Inc.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by anemployee to successfully perform the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to perform the essentialfunctions.While performing the duties of this job, the employee is regularly required to talk or hear. Theemployee is frequently required to sit. The employee is frequently required to stand; walk; usehands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, orcrouch. The employee must occasionally lift and/or move up to 50 pounds. Specific visionabilities required by this job include close vision, depth perception and ability to adjust focus.OTHER DUTIESPlease note this job description is not designed to cover or contain a comprehensive list ofactivities, duties or responsibilities that are required of the employee for this job. Duties,responsibilities, and activities may change at any time with or without cause.