Shelter Campus Coordinator

Goodwill of Colorado; Colorado Springs (CO); On-site; USD 20,000 - 28,000; Full time

Job summary

Goodwill of Colorado is seeking Campus Coordinators to create a calm, welcoming, and well-organized environment. You will blend compassionate support with accountability, ensuring each interaction reflects respect, care, and consistency across the campus operations.

Rotations include Welcome Center, shelter operations, day center operations, campus patrol, and camera monitoring. You will support volunteers and attend required meetings while upholding safety and trauma-informed care principles.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Experience in Christian recovery, addiction recovery, or faith-based human services environment is preferred.
• CPR and First Aid certification preferred, or ability to obtain certification within a specified timeframe.
• Candidates who identify as being in recovery must demonstrate a minimum of two years of continuous sobriety.

Responsibilities

• Conduct guest intake and maintain accurate records.
• Manage shelter assignments and guest movement throughout the campus.
• Complete shift reports and operational documentation.
• Monitor security cameras and campus systems as assigned.
• Submit maintenance and IT work orders when needed.
• Ensure all documentation is objective, accurate, and professionally completed.
• Maintain operational excellence to support mission effectiveness and build trust.
• Relational engagement with guests to support accountability and growth.
• Provide prayer and spiritual support when requested.
• Facilitate referrals and warm handoffs to Program staff as appropriate.

Education

High school diploma or GED

Associate degree preferred

Job description

Job Summary

This role is responsible for creating a calm, welcoming, and well-organized environment where individuals are treated with dignity, expectations are clearly communicated, and personal growth is encouraged. Campus Coordinators blend compassionate support with accountability, ensuring each interaction reflects respect, care, and consistency.

Pay Rate: $17.50 per hour.

Work Schedule

1st Shift - 6:00am-4:30pm

2nd Shift - 2:30pm-1:00am

3rd Shift - 12:00am-10:30am

Job Summary

This role is responsible for creating a calm, welcoming, and well-organized environment where individuals are treated with dignity, expectations are clearly communicated, and personal growth is encouraged. Campus Coordinators blend compassionate support with accountability, ensuring each interaction reflects respect, care, and consistency.

Campus Coordinators Rotate Through Key Operational Assignments, Including

• Welcome Center (Single Point of Entry, intake, and access control)
• Shelter operations
• Day center operations
• Campus patrol and guest engagement
• Camera monitoring and documentation

Essential Functions

• Conducting guest intake and maintaining accurate records.
• Managing shelter assignments and guest movement throughout the campus.
• Completing shift reports and operational documentation.
• Monitoring security cameras and campus systems as assigned.
• Submitting maintenance and IT work orders when needed.
• Ensuring all documentation is objective, accurate, and professionally completed.
• Maintaining operational excellence that supports mission effectiveness and builds trust.
• Relational Engagement
• Encourage and support guests while promoting accountability and personal responsibility.
• Reinforce expectations with clarity, consistency, and respect.
• Provide prayer and spiritual support when requested.
• Facilitate timely referrals and warm handoffs to Program staff when appropriate, helping create an environment where growth and transformation can occur.
• Support volunteers in their service and engagement with guests.
• Attend all required meetings and regularly review SRM communications and email updates.
• Perform additional duties as assigned. Responsibilities may be modified, added, or removed at the discretion of management.

Environment

Hospitality & Presence

• Welcome guests with professionalism, warmth, and clear communication.
• Communicate expectations during intake and reinforce them throughout the shift.
• Maintain a visible, approachable, and consistent presence in assigned areas.
• Model a calm demeanor, Christ-centered character, and respectful interactions.
• Support and assist volunteers in a professional and encouraging manner.

Safety & Order

• Consistently uphold campus, shelter, and program standards.
• Address concerns proactively to prevent escalation and maintain a safe environment.
• Establish and maintain healthy professional boundaries.
• Implement guest removal procedures when necessary and promptly notify the Shift Lead.
• Respond promptly and appropriately to behavioral concerns and report significant incidents to the Shift Lead.
• Complete accurate and timely incident reports and required documentation.
• Conduct regular safety and security rounds throughout the campus.
• Avoid unsafe physical intervention and follow established safety protocols.
• Apply trauma-informed care principles while enforcing standards and addressing behavioral concerns.
• Demonstrate emotional regulation, sound judgment, and professionalism under pressure.

Operational Stewardship

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Success in this position requires emotional steadiness, strong decision-making, disciplined execution, and the ability to apply trauma-informed care principles within a dynamic 24/7 environment. Campus Coordinators are expected to navigate complex situations with professionalism, composure, and consistency while supporting the overall mission and culture of the campus.

Education/Experience

• High school diploma or GED required; associate degree preferred.
• Experience working in a Christian recovery, addiction recovery, or faith-based human services environment is preferred.
• Previous experience in shelter services, recovery programs, behavioral health, hospitality, law enforcement, crisis response, or other mission-driven care environments is highly valued.
• CPR and First Aid certification preferred, or the ability to obtain certification within a specified timeframe.
• Candidates who identify as being in recovery must demonstrate a minimum of two years of continuous sobriety.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify

We promote a Safe & Drug-free Workplace.

Physical Requirements

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA) Heavy: 45 lbs & over - Occasionally Moderate: 15-44 lbs - Occasionally Light: 14 lbs & under - Occasionally Carrying Heavy: 45 lbs & over - Occasionally Moderate: 15-44 lbs - Occasionally Light: 14 lbs & under - Occasionally PUSHING/PULLING - Occasionally REACHING Above Shoulder - Occasionally At Shoulder - Occasionally Below Shoulder - Occasionally TWISTING - Occasionally BENDING - Occasionally KNEELING/CRAWLING - Occasionally SQUAT - Occasionally Climbing Use of legs only (stairs) - Occasionally Use of arms & legs (ladders) - Occasionally HEARING - Continuously Vision Visual, close - Continuously Visual, distant - Continuously Visual, depth perception - Continuously Hands/Fingers Simple grasping - Frequently Fine Manipulation - Frequently Repetitive Movements - Frequently WALKING - Frequently STANDING - Frequently SITTING - Frequently SPEAKING - Continuously