Residential Aide Supervisor (Baxter Safe Haven)

Goddard Riverside Community Center; Elmhurst (IL); On-site; USD 62,400 - 67,400; Full time

Job summary

Goddard Riverside Community Center seeks a Residential Aide Shift Supervisor to oversee the Residential Aides team in the Baxter Safe Haven. You will supervise daily services, ensure safety, and coordinate intake and payroll activities to support residents 24/7.

The role requires strong leadership, organizational, and communication skills, with experience in homeless services or related fields. Excellent teamwork and compliance with safety standards are essential.

Qualifications

• HS diploma or equivalent required.
• Minimum of 2 years supervisor experience in a safe haven / shelter / supportive housing environment preferred.
• Food handlers license required within first month of hire.
• F-80 Certification required within first 90 days of hire.

Responsibilities

• Train and daily support of RA staff on client care issues, agency policies, and best practices.
• Provide daily supervision to RA staff to ensure consistent quality of service.
• Lead regular staff meetings where resident issues, operations, policies and procedures are discussed and documented.
• Coordinate schedules for RA’s and plan coverage as needed.
• Review and submit payroll required for Residential Aides.
• Oversee & conduct intakes; ensure CARES intake system is used promptly and accurately.

Skills

Organizational skills

Communication skills

Microsoft Office

Leadership

Teamwork

Mental health/substance use/homeless

Education

HS diploma or equivalent

Tools

CARES system

Paycom

Microsoft Office

Job description

Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families.Program Description: The Baxter Safe Haven provides transitional housing to 75 adults experiencing homelessness with the goal of permanent housing. On-site services include case management, entitlement assistance, medical and psychiatric care, substance use counseling, group activities, meals, recreation, and 24 hour/7 day per week front desk security.Purpose of Position: Under the direction of the Program Director, the Residential Aide Shift Supervisor (RAS) is responsible for assuring the general welfare, security and safety of the residents, staff, and facility. This position is responsible for the supervision of the Residential Aides team. The RAS is expected to ensure quality service deliverables by supervising the daily safe haven-related residential services and inspections, to ensure that all residents’ goals, are met 24/7 in a safe environment.Schedule: Sunday through Thursday 4:00 pm to 12:00 amSalary Range: $62,400 - $67,400Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.1. Resident Relations and ComplianceResponsible for training and daily support of RA staff: on client care issues, agency policies, and best practices.Provide daily supervision to RA staff to ensure consistent quality of service.Lead regular staff meetings where resident issues, operations, policies and procedures and program outcomes are discussed and documented.Coordinate schedules for RA’s and plan coverage as needed.Review and submit payroll required for Residential Aides.Oversee &conduct intakes; keeping the PD notified of any changes or concerns during admissions.Oversee CARES intake system and ensure all clients are admitted in a timely fashion.De-escalate client conflict and incidents by use of client centered care and responding appropriately and pro-actively to a potential incident and follow up with clinical team.Supervise the daily food service and serve as liaison with contracted meal provider.2. Building Maintenance and SafetyWork alongside Program and Assistant Program Directors to define, document and update (as necessary) building rules for residents and work with social service staff on ensuring compliance.Ensure timely and appropriate response to building-related emergencies, contacting senior management as necessary and ensure incident reporting guidelines (DHS and Goddard) are followed.Ensure compliance with all health, fire, and safety codes, ensure timely handling of all violations, prevent violations whenever possible.Perform daily facility and resident’s rooms to ensure that residents are not at risk and that facility management is aware of potential hazards (leaks, fire, destruction of property, etc.).Oversee Security contracted services to ensure all post, rounds and nightly reports are being conducted in accordance with written policies.Enter and monitor maintenance requests within the contractor database system and follow up to ensure completion.Flexibility in schedule: to ensure supervision and coverage across RA shifts (24/7 operation), some overnight and weekends, are required.Other duties as required.3. Program Development and ImprovementWork with Program Director on staff development and training needs.Stay informed on all contract requirements and ensure compliance.Communicate goals and objectives, monitor and communicate performance outcomes as well as individual and team improvement plans, as needed.Qualifications/ Educational RequirementsHS diploma or equivalent requiredMinimum of 2 years supervisor experience required, in a safe haven / shelter /supportive housing environment preferred.Food handlers license required within first month of hire.F-80 Certification required in first 90 days of hire.Skills, Knowledge and AbilitiesExcellent organizational, communication, writing and computer skills.Strong leadership skills, proactive to the needs of the program.Teamwork driven focus.Experience with mental health and/or substance use or homelessness.Proficient in Microsoft Office productsComputer Skills: To perform this job successfully, an individual should have/ be:Ability to work in the Microsoft Office Suite, should especially be proficient in Word, Excel, and OutlookExperience with CARES system a plus.Familiar or ability to learn cloud-based payroll platforms such as Paycom (supervisor/manager functionality)Physical RequirementsSome Walking and lifting (supplies/client belongings)Visiting client roomsWork EnvironmentOffice located in transitional housing building.Employee Benefits :Medical/Dental/VisionLife Insurance/Commuter benefits/Employee Assistance Program (EAP)/Flexible Spending Accounts403B Thrift Retirement Plan12 Annual Sick Days12 Agency Holidays20 Days or 4 Weeks of Paid Time off and an additional week (5) days after 5 years of employmentTotal of more than 6 weeks (a month and half) of paid time offWe are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.