Shift Supervisor/Senior Residential Aide

163rd Street Improvement Cou; New York (NY); Presencial; USD 50.000 - 70.000; Jornada completa

Descripción de la vacante

The 163rd Street Improvement Council, Inc. is seeking a Shift Supervisor to oversee the operations of its homeless shelters in New York. This full-time role involves supervising staff, ensuring compliance with shelter rules, and providing direct support to clients.

The ideal candidate will have a strong background in social services, 3+ years of supervisory experience, and proficiency in MS and Google Suites. A competitive salary and benefits package will be offered.

Formación

• 3+ years of supervisory experience in social services or emergency shelter.
• 3+ years of shift management experience.
• F-80 Fire Safety Coordinator certification or ability to obtain.

Responsabilidades

• Supervise Residential Aides and Security staff.
• Ensure compliance with shelter rules and documentation.
• Attend and participate in required agency meetings.

Conocimientos

Strong organizational skills

Communication skills

Supervisory experience

MS Suite proficiency

Google Suite proficiency

Educación

High School Diploma or GED

Bachelor's degree in human services

Herramientas

CARES reporting system

Standard office equipment

Descripción del empleo

Schedule: Monday to Friday, 3 pm to 11 pm

The Mission:

The Company:

Created in 1966, the 163rd Street Improvement Council, Inc. (or the Council, as we like to call it) involved itself in the fight against community deprivation of resources in the South Bronx. Determined to make a difference in the lives of the residents, the Council began to create affordable housing in the community.

The Facility:

The 163rd Street Improvement Council operates homeless shelters funded by New York City’s Department of Homeless Services. Each shelter offers clients a supportive, structured, therapeutic, safe, and drug-free facility. Homeless (often mentally ill and substance-abusing) men and women are provided with comprehensive services to stabilize their condition and successfully transition into permanent and/or supported housing. Sedgwick Emergency Shelter is in the Bronx.

The Role:

Under the direction of the Director of Operations, the Shift Supervisor is responsible for the oversight and supervision of all Residential Aides and Security.

Specific Requirements:

This is a full‑time shift position. Staff may be asked to adjust their work schedule depending on the operational needs of the site.

Duties and Responsibilities:

Residential Aide Duties

• Complete intakes for new clients and provide orientation to the facility and DHS rules and regulations.
• Collect and make copies of client identification and other documents necessary during initial intake.
• Maintain required documentation in case records in writing and computer databases (CARES) and update the client’s records in accordance with governmental and agency policy.
• Perform hourly area inspections to ensure that shelter rules are adhered to.
• Performs the day‑to‑day monitoring of the residents’ on‑site activities.
• Performs inspections of the facility and immediate neighborhood, and documents/reports any incidents.
  • Standard: This task is completed on an hourly basis.
  • Standard: Incidents and reports need to be submitted on the day the report/incident is taken.
• Monitor sitting areas, laundry rooms, and the cafeteria to ensure all clients are adhering to shelter rules
• Assists in the planning and organization of recreational activities, events, and outings.
• Assist clients in daily living skills; wake the clients as needed, provide clothing and personal care items to client.
  • Remind clients of daily schedule, appointments, etc.
• Ensures that the clients' records are out of the units in accordance with governmental and agency policy.
• Secure the clients’ personal property and maintain a detailed inventory of the clients’ belongings.
• Observe the behavior of clients, reporting any unusual behavior to the case management and clinical staff.
• Attend and participate in all required agency meetings: staff meetings, house meetings, in‑service training, and weekly/bi‑weekly case review
• Assists in the Cafeteria with meals being served to clients at breakfast, lunch, and dinner
• Performs other duties as assigned by the Residential Aide Supervisor or other supervisory staff.

Supervisory Duties

• Orientation of all new Residential Aides to the facility.
• Assist the Director of Operations with shelter operational tasks, including meal service, security, bed signing procedures, supply issuance, property storage, unit inspections, facility inspections, incident submission, shift reports, incident reporting, etc.
• Supervise a team of Residential Aides and Security to ensure safe and efficient provision of services to all clients.
• Ensure proper communication of all critical information at shift change with incoming Residential Aides and Security Staff.
• Schedule daily assignments for Residential Aide and Security Staff and monitor their performance.
  • Arrange for coverage for unscheduled absences and unexpected situations.
  • Conduct and document supervision of all direct reports.
• Lead subordinates in Safe Crisis Management techniques and other crisis management models.
• Complete incident reports and reports to DHS and/or 163rd Council Supervisors as per Incident policies.
• Ensure appropriate processing of new and returning clients, submit to DHS for approval and bed assignment.
• Oversee bed sign‑ins, curfew checks, and vacancy reporting in CARES.
• Maintain a timely, effective, and cordial working relationship with DHS Vacancy Control.
• Supervise staff in packing, storing, and tracking of client belongings in the absence of clients.
• Oversee bed moves and unit searches in the direction of the Supervisors.
• Record and respond to client issues and complaints.
• Work collaboratively with Maintenance, Security, Vendors, and Emergency Responders on site.
• Track and report visits and services rendered by vendors/contractors during shift.
• Complete inventory of client supplies and linen as required.
• Ensure the safety and security of clients by monitoring video surveillance cameras and the fire prevention/detection alarm notification system. Conduct building inspections and coordinate with the Director of Operations on required fire and other safety drills.
• Informs residents of house rules and regulations and involves social or case workers of the need for follow‑up with the client.
• Assist with fire drills and staff and client evacuation as needed.
• Perform all other duties as assigned.

Compliance

• Perform all other duties as assigned.

Essential Skills and Qualifications:

• High School Diploma, GED, or HSE required. A bachelor's degree in human services or a related field is preferred.
• 3+ years of supervisory experience working in the field of social service, housing, or emergency shelter is required.
• 3+ years of shit management.
• 3 year experience with the CARES reporting system or a similar system.
• Must possess strong organizational, writing, communication, and computer skills.
• Proficiency is in MS Suite and Google Suite
• F‑80 Fire Safety Coordinator certification or the ability to obtain in 3 months is required.
• NYC Food Handlers Certificate or the ability to obtain one in 3 months is required.
• CPR certification required.

Compensation:

A competitive salary, incentive and benefits will be offered, commensurate with the role and the final candidate’s experience.

163rd Street Council is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Work environment and physical demands:

The work environment described here is representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, stoop, use hands or fingers, feel objects, tools, or controls, reach with hands and arms, climb stairs, balance, kneel, talk, or hear. The employee must occasionally lift and/or move up to 10-15 pounds. Specific vision abilities required by the job include close vision and distance vision. Must be able to travel locally using public transportation.

Occupational safety and health administration (OSHA):

The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions for workers by setting and enforcing standards and by providing training, outreach, education, and assistance. The 163rd Street Improvement Council complies with all applicable OSHA standards, rules, and regulations in addition to keeping our workplaces free of serious recognized hazards.

Supervisory Responsibilities:

This position has supervisory responsibilities.

This position will be held in a professional office. This position routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This position is subject to travel.

Disclaimer

The job description above is intended to set forth the general nature of the work that will be expected of the person who takes on this role. The job description is not, however, meant to be construed as an exhaustive list of all the duties and responsibilities required for this role. From time to time, all personnel may be required to perform duties outside their normal responsibilities.