Residential Aide: Shelter Services & Client Support

Volunteers of America-Greater New York; Village of Floral Park (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Retirement Plan

Tuition Reimbursement

Paid Time Off

Job summary

Volunteers of America–Greater New York seeks a dedicated Residential Aide to support clients at the Jamaica Women’s Employment Shelter in Queens Village, NY 11429. The position focuses on promoting client participation, ensuring safety, and guiding residents toward independent living, with responsibilities spanning supervision, transport, and service delivery.

The role involves supervising daily activities, escorting clients to appointments, managing census data, and maintaining program

Qualifications

• High school diploma or GED preferred plus one-year relevant experience.
• Clean and valid driver’s license preferred.

Responsibilities

• Supervise client participation in daily program activities, monitor observance of client’s rights and client adherence to program rules and routines. Escort clients to appointments, manage bed assignments, collect census data, distribute client linens and supplies.
• Maintain knowledge of service models. Communicate with case management staff and perform assigned tasks related to model service delivery.
• Make scheduled rounds of assigned areas to safeguard clients and property and promote appropriate behavior. Provide emergency response including crisis management, first aid, CPR, and fire response as needed.
• Report any instances of violations of client rights, incidents involving clients’ non-compliance of rules and regulations and any criminal activity promptly to the supervisor. Complete Incident Reports as outlined by the Program Manual and Funder guidelines.
• Drive agency vehicles to transport clients, staff, and materials, if assigned.

Skills

Interpersonal skills

Crisis management

First aid

CPR certification

Education

High school diploma or GED

Job description

Volunteers of America–Greater New York seeks a dedicated Residential Aide to support clients at the Jamaica Women’s Employment Shelter in Queens Village, NY 11429. The position focuses on promoting client participation, ensuring safety, and guiding residents toward independent living, with responsibilities spanning supervision, transport, and service delivery.

The role involves supervising daily activities, escorting clients to appointments, managing census data, and maintaining program