Residential Aide - Queens

Practice of Peace Foundation; New York (NY); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

PTO & holidays

EAP

Job summary

Practice of Peace Foundation, a New York City nonprofit, seeks a Residential Aide to maintain a safe shelter environment at the Freeman Residence Shelter. You will monitor activity, assist with daily operations, and respond to incidents with trauma-informed approaches, reporting to the Facility Manager and Site Director.

The role operates in a DHS-funded shelter, adhering to NYC codes and POP policies, with duties spanning safety, resident support, documentation, and coordination of supplies.

Qualifications

• High school diploma or equivalent (HSE/GED) required.
• Experience in shelter, residential, security, or human-services settings preferred.

Responsibilities

• Safety & Monitoring: Monitor shelter entrances, common areas, and resident activity to maintain safety and security.
• Conduct regular rounds, maintain sign-in/sign-out and visitor logs, and complete bed checks as required.
• Respond to incidents, emergencies, and conflicts using de-escalation and trauma-informed approaches, and report to supervisory staff.
• Resident Support & Reporting: Complete accurate incident reports, log entries, and shift-change communications.
• Assist residents with basic needs, facility orientation, and adherence to community guidelines and shelter rules in a manner consistent with client dignity.
• Support intake, room assignments, and distribution of supplies as directed.
• Enforce health, safety, and fire-safety procedures and assist with evacuations and drills.
• Perform other duties as assigned by the Facility Manager or Site Director.

Skills

De-escalation

Observation

Attention to detail

Log reporting

Rotating shifts

Education

High school diploma or GED

Shelter/human-services experience

Job description

Job Description Position Summary

Practice of Peace Foundation (\"POP\" or \"the Organization\") is a New York City-based nonprofit corporation operating shelter sites and a community resource room across the Bronx and Queens in service of individuals and families experiencing homelessness. The Organization integrates transitional housing with mental health services delivered through the principles of the Health Realization Approach.

The Residential Aide maintains a safe, secure, and orderly environment at the Freeman Residence Shelter, monitoring the facility and resident activity, supporting daily operations, and responding to incidents in a trauma-informed manner. The position reports operationally to the Facility Manager and to the Site Director.

This position operates within a DHS-funded shelter environment and is governed by applicable DHS and OTDA provider and safety standards, the New York City Fire and Health Codes, and all other applicable laws and POP policy.

Essential Duties & Responsibilities

The following duties are essential functions of the position within the meaning of the Americans with Disabilities Act (ADA) and the New York State and New York City Human Rights Laws. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions, except where doing so would impose an undue hardship on the Organization. The list below is representative and is not intended to be exhaustive.

• Safety & Monitoring


• Monitor shelter entrances, common areas, and resident activity to maintain safety and security.


• Conduct regular rounds, maintain sign-in/sign-out and visitor logs, and complete bed checks as required.


• Respond to incidents, emergencies, and conflicts using de-escalation and trauma-informed approaches, and report to supervisory staff.


• Resident Support & Reporting


• Complete accurate incident reports, log entries, and shift-change communications.


• Assist residents with basic needs, facility orientation, and adherence to community guidelines and shelter rules in a manner consistent with client dignity.


• Support intake, room assignments, and distribution of supplies as directed.


• Enforce health, safety, and fire-safety procedures and assist with evacuations and drills.


• Perform other duties as assigned by the Facility Manager or Site Director.

Minimum Qualifications

Candidates must satisfy the qualifications set forth below. POP reserves the right to determine, in its sole discretion, whether a candidate’s education, credentials, and experience satisfy the requirements of this position.

Education & Experience

• High school diploma or equivalent (HSE/GED) required.


• Experience in shelter, residential, security, or human-services settings preferred.

Skills & Competencies

• Ability to remain calm under pressure and to de-escalate conflict.


• Strong observational skills, reliability, and attention to detail.


• Ability to complete clear written logs and reports.


• Ability to work rotating shifts, including evenings, overnights, weekends, and holidays.

Compensation & Benefits

In accordance with New York State Labor Law § 194-b (Pay Transparency Law), the annual salary range for this position is $37,000 – $42,000, which is equivalent to approximately $17.79 – $20.19 / hour based on a 2,080-hour work year. Actual compensation will be determined based on the candidate’s qualifications, experience, internal equity, and applicable program funding.

Eligible employees may participate in the following benefit programs, subject to plan eligibility requirements, applicable waiting periods, and the terms and conditions of the governing plan documents:

• Medical insurance, with multiple plan options


• Dental insurance, 100% employer-paid


• Vision insurance, 100% employer-paid


• 401(k) retirement plan with employer matching contribution


• Paid Time Off (PTO), paid holidays, and sick and safe leave in accordance with applicable law


• Employee Assistance Program (EAP)

The foregoing is a summary of available benefit programs and does not create any contractual right to any benefit. All benefit programs are governed by the applicable plan documents, summary plan descriptions, and Organization policies, which control in the event of any inconsistency with this summary. Practice of Peace Foundation reserves the right, in its sole discretion and consistent with applicable law, to modify, amend, suspend, or terminate any benefit program, in whole or in part, at any time and with or without notice.