Residential Aide - Full Time (Far Rockaway, Queens)

Phipps; New York (NY); On-site; USD 41,000 - 50,000; Full time

Job summary

Phipps Neighborhoods is seeking a dedicated Residential Aide for Far Rockaway, Queens. This on-site, full-time role supports front-door security, resident supervision, and daily operations within an SRO program.

Responsibilities include intake duties when needed, coordinating with staff, and ensuring safety standards through fire drills and incident reporting. Requires NYS Security Guard License and related certifications; high school diploma or GED preferred.

Qualifications

• New York State Security Guard License is required.
• 8hr. & 16hr. Security Guard certifications are required.
• High School Diploma or GED preferred or equivalent experience.
• Candidate must be computer literate.

Responsibilities

• Monitors all residents, staff and visitors entering and leaving the facility.
• Answers telephone and directs calls to appropriate staff member and/or department.
• Welcomes and introduces new clients and conducts preliminary intakes when onsite counselors are unavailable.
• Prepares intake packages for new clients.
• Conducts vertical tours of the facility.
• Manages fire safety and other emergency procedures; conducts fire drills.
• Makes daily rounds of the apartments and maintains logs.
• Prepares incident reports and enters them into the electronic data system.
• In emergencies, contacts EMS, FDNY, or NYPD and notifies Program Director and staff.
• Attends professional development trainings to keep certifications up to date.

Skills

Computer literacy

Detail-oriented

Team player

Education

New York State Security Guard License

8hr. Security Guard certification

16hr. Security Guard certification

High School Diploma or GED

Job description

Residential Aide - Full Time (Far Rockaway, Queens)

Job Category: Human Services

Requisition Number: RESID002420

• Posted : October 22, 2026
• Full-Time
• On-site
• Salary : $45,000 USD per year

Locations

Showing 1 location

New York, NY 10010, USA

Description

About Phipps Neighborhoods

Phipps Neighborhoods, the social service affiliate of Phipps Houses, has been a catalyst for community growth and empowerment for over 50 years. Our mission is focused on creating safe, inclusive spaces where community members can access education, career opportunities, and economic pathways. Serving approximately 14,000 New Yorkers annually, we address barriers to educational achievement, economic security, and career stability through three key program areas:

• Education and School-Day Programs: Offering pre-kindergarten services, community schools, after-school programs, and college access counseling.
• Sector-Focused Training and Employment Placement Pathways: Providing specialized training, employment placement pathways, Summer Youth Employment, Work Learning Grow initiatives, and aiding residents in accessing new employment opportunities.
• Community & Economic Empowerment Services: Enabling community progress through community centers, resident services, food access, financial literacy programs, and support accessing benefits and wellness services.

We collaborate with government, corporate, and philanthropic partners to effect significant and lasting social change, fostering thriving communities.

Position: Residential AideLevel -I

Reports to: Senior Residential Aide

Program - SRO

Primary Function:

Maintains front door security and supervises residents living in SRO. Ensure adherence to program and facilitates a secure and functional environment for the residents.

Duties and Responsibilities:

• Monitors all residents, staff and visitors entering and leaving the facility
• Answers telephone and directs calls to appropriate staff member and/or department
• Welcomes and introduces new clients as they arrive and, in the absence of an onsite counselor, does preliminary intakes and reviews house rules.
• Prepare intake packages for new clients.
• Conducts vertical tours of the facility
• Manages fire safety and other emergency procedures
• Monitors fire alarm system and conducts fire drills
• Makes daily rounds of the apartments.
• Maintains daily visitor and resident sign-in logs
• Conducts apartment inspections and pre-and-post-vacancy apartment inventory
• Prepares incident reports and enters them into the electronic data collection system
• In an emergency, contacts EMS, FDNY, or NYPD to address on site incidents
• Contacts Program Director AND PHSI staff regarding on site emergencies
• Attends professional development trainings in order to ensure all certifications are up to date
• Perform other tasks as deemed necessary by the Program Director and Senior RA.

Qualifications:

• New York State Security Guard License
• 8hr. & 16 hr. Security Guard certification
• High School Diploma or GED preferred or previous experience
• Candidate must be computer literate.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Phipps Houses and Affiliates is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, citizenship or national origin, ancestry, alienage, citizenship status, age, disability or handicap, sex, marital status, veteran status, pregnancy, gender, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Team Player

: Works well as a member of a group

Education

General Equiv Diploma or better.

High School Diploma or better.

Experience

Monitors residents in a Phipps Tier II shelter in the Bronx and to ensure observance of house rules and facilitate a secure and functional environment for the residents, guests and staff

Qualified candidates will have one year of experience, and demonstrate an ability to make clear decisions, handle stressful situations fairly, and set limits.

Qualified candidates will have one year of experience, and demonstrate an ability to make clear decisions, handle stressful situations fairly, and set limits.

Licenses & Certifications

8 Hour Training

16 Hour Training

Security Guard License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.