Residential Aide

Phipps; New York (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Phipps Neighborhoods, the social service affiliate of Phipps Houses, seeks a Residential Aide to maintain front door security and supervise residents in SRO housing. The role supports safe, secure, and functional living spaces and reports to the Senior Residential Aide and Program Director.

Responsibilities include welcoming clients, conducting intake, managing fire safety, and coordinating with staff to uphold house rules while participating in trainings to maintain certifications.

Qualifications

• New York State Security Guard License.
• 8hr. & 16 hr. Security Guard certification.
• High School Diploma or GED preferred or previous experience.
• Candidate must be computer literate.

Responsibilities

• Monitors all residents, staff and visitors entering and leaving the facility.
• Welcomes and introduces new clients and, in the absence of an onsite counselor, conducts prelim intakes.
• Conducts vertical tours of the facility and manages fire safety and emergency procedures.
• Prepares intake packages for new clients.
• Attends professional development trainings and keeps certifications up to date.
• Performs other tasks as deemed necessary by the Program Director and Senior RA.

Skills

Security License

Security Certifications

Computer Literacy

Attention to detail

Education

High School Diploma or GED

Job description

Phipps Neighborhoods, the social service affiliate of Phipps Houses, has been a catalyst for community growth and empowerment for over 50 years. Our mission is focused on creating safe, inclusive spaces where community members can access education, career opportunities, and economic pathways. Serving approximately 14,000 New Yorkers annually, we address barriers to educational achievement, economic security, and career stability through three key program areas:

• Education and School-Day Programs: Offering pre-kindergarten services, community schools, after-school programs, and college access counseling.
• Sector-Focused Training and Employment Placement Pathways: Providing specialized training, employment placement pathways, Summer Youth Employment, Work Learning Grow initiatives, and aiding residents in accessing new employment opportunities.
• Community & Economic Empowerment Services: Enabling community progress through community centers, resident services, food access, financial literacy programs, and support accessing benefits and wellness services.

We collaborate with government, corporate, and philanthropic partners to effect significant and lasting social change, fostering thriving communities.

Position

Residential AideLevel -I

Reports to

Senior Residential Aide

Program

SRO

Primary Function

Maintains front door security and supervises residents living in SRO. Ensure adherence to program and facilitates a secure and functional environment for the residents.

Duties and Responsibilities

• Monitors all residents, staff and visitors entering and leaving the facility
• Answers telephone and directs calls to appropriate staff member and/or department
• Welcomes and introduces new clients as they arrive and, in the absence of an onsite counselor, does preliminary intakes and reviews house rules.
• Prepare intake packages for new clients.
• Conducts vertical tours of the facility
• Manages fire safety and other emergency procedures
• Monitors fire alarm system and conducts fire drills
• Makes daily rounds of the apartments.
• Maintains daily visitor and resident sign-in logs
• Conducts apartment inspections and pre-and-post-vacancy apartment inventory
• Prepares incident reports and enters them into the electronic data collection system
• In an emergency, contacts EMS, FDNY, or NYPD to address on site incidents
• Contacts Program Director AND PHSI staff regarding on site emergencies
• Attends professional development trainings in order to ensure all certifications are up to date
• Perform other tasks as deemed necessary by the Program Director and Senior RA.

Qualifications

• New York State Security Guard License
• 8hr. & 16 hr. Security Guard certification
• High School Diploma or GED preferred or previous experience
• Candidate must be computer literate.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Phipps Houses and Affiliates is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, citizenship or national origin, ancestry, alienage, citizenship status, age, disability or handicap, sex, marital status, veteran status, pregnancy, gender, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Qualifications

Behaviors

Preferred

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Team Player

: Works well as a member of a group

Education

Preferred

General Equiv Diploma or better.

High School Diploma or better.

Experience

Required

Monitors residents in a Phipps Tier II shelter in the Bronx and to ensure observance of house rules and facilitate a secure and functional environment for the residents, guests and staff

Preferred

Qualified candidates will have one year of experience, and demonstrate an ability to make clear decisions, handle stressful situations fairly, and set limits.

Qualified candidates will have one year of experience, and demonstrate an ability to make clear decisions, handle stressful situations fairly, and set limits.

Licenses & Certifications

Required

8 Hour Training

16 Hour Training

Security Guard License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.