RESIDENTIAL AIDE

BRONX FAMILY NETWORK INC; New York (NY); On-site; USD 24,000 - 26,000; Full time

Job summary

BRONX FAMILY NETWORK INC. seeks Residential Aides to support shelter operations in BRONX, NY. You will greet clients, assist with intake, manage daily headcounts, and help ensure safety and compliance with facility rules.

Role requires strong interpersonal skills, ability to de-escalate, and flexibility to work weekends/holidays. Bilingual Spanish is a plus, with a focus on compassionate service and teamwork in a shelter environment.

Qualifications

• Ability to work in an emotionally taxing field with a positive attitude and sense of humor.
• Excellent interpersonal skills and a commitment to helping others.
• Ability to treat residents and colleagues with respect and create a warm environment.
• Ability to respond to changing situations quickly and adjust activities.

Responsibilities

• Distributes mail, appointment slips, and other documentation to clients.
• Obtain and provide a daily headcount.
• Process new client intake forms and gather required documentation.
• Ensure only authorized personnel and visitors enter the property while maintaining a log of entries/exits.
• Record all unusual incidents according to established procedures.
• Conduct rounds to ensure client safety.
• Complete detailed incident reports via CARES or handwritten documents.
• Ensure clients follow facility rules and BXFN procedures.
• Maintain inventory and logs of clients' belongings with tags.
• Provide clients with necessities and escort to Social Services appointments.
• Assist Social Services with room inspections.
• Organize and distribute clients' mail.
• Assist with cafeteria duties and meal distribution.
• Assist in moving and building beds for clients.
• Support Recreational staff with activities and events.
• Collaborate with DO, DSS, and PD to provide crisis intervention.
• Perform other duties as assigned.

Skills

Interpersonal skills

De-escalation

Bilingual Spanish

Safety awareness

Education

High School Diploma or GED

Tools

Word processing

Excel

Outlook

Adobe Reader

Online storage

Job description

Job Details:

Job Location: BRONX, NY 10455, Position Type: Full Time, Salary Range: $17.71 - $19.23 Hourly,

JOB SCOPE:

Residential Aides, abbreviated, RAs, play an essential role in the day-to-day functioning of a shelter. It can be said that RAs are the “face” of the facility as they are the first person that a client interacts with before getting acclimated. Moreover, RAs wear many hats. They are friendly faces who meet and greet clients and guests as they enter. They are mediators when it comes to deescalating situations or resolving tense issues. They are also a provider, proffering necessities to clients during their stay. They assist with recreational activities and add an extra bit of fun and excitement to a client’s experience. Additionally, they are a messenger, informing Social Services of clients’ behaviors and activities in their absence. All in all, RAs are “the eyes and ears of the facility”—ensuring that clients are adhering to the rules and regulations as well as establishing a safe, chaos-free atmosphere. Residential Aides are the glue that holds the pieces of shelter together.

DUTIES AND RESPONSIBILITIES:

• Distributes mail, appointment slips, and other documentation to clients.
• Obtain and provide a daily headcount.
• Process new client intake forms and gather required documentation.
• Ensure that only authorized personnel and visitors enter the property while maintaining a log of visitors entering and exiting the premises.
• Record all unusual incidents according to the established procedures.
• Conduct rounds constantly and consistently to guarantee the safety of the clients.
• Complete detailed incident reports via CARES or handwritten document.
• Ensure that clients are following the facility rules and regulations as well as procedures and policies outlined by BXFN and other city agencies.
• Maintain an inventory and keeps log of clients’ belongings by tagging the item(s) with clients’ name and bed/unit number
• Provide clients with necessities.
• Verify and escort clients to Social Services appointments.
• Assist Social Services with room inspections.
• Organize and distribute clients’ mail.
• Assist in cafeteria duties such as distribution of meals served to clients: breakfast, lunch, and dinner.
• Assist with moving and building beds and cribs (if needed) for clients.
• Assist Recreational staff in the execution of recreational activities, events, and outings.
• Works collaboratively with Director of Operations (DO), Director of Social Services (DSS), and Program Director (PD) to provide crisis intervention in an emergency.
• Perform other duties as assigned by Residential Aide Supervisor or other supervisory staff (including PD and DO).

Qualifications: ESSENTIAL KNOWLEDGE AND SKILLS:

• Ability to work in an emotionally taxing field—a positive attitude and sense of humor are essential.
• Excellent interpersonal skills and a commitment to helping others.
• Ability to treat residents and colleagues with respect and create a warm, supportive environment.
• Ability to respond to changing situations quickly and adjust activities.

QUALIFICATIONS:

• High School Diploma or GED required.
• Excellent verbal, written communication skills as well as listening skills.
• Experience working with culturally diverse groups including, but not limited to the homelessness, persons struggling with substance abuse, mental health issues, and LGBTQ community.
• Must be flexible in terms of schedule as they are required to work weekends and holidays.
• Competency and comfort using Word processing, spreadsheet (Excel), Microsoft Outlook, Adobe Reader, online file storage, online collaboration platforms, and operational management software.
• Must be able to multi-task, prioritize, and work independently as well as part of a team.
• Reliability, punctuality, and commitment to safety, hospitality, and professionalism.
• Bilingual in Spanish is a plus.

WORK ENVIRONMENT:

This role operates both indoors and outdoors, which may include responsibilities for exterior cleaning and seasonal maintenance (i.e., snow removal, trash pickup).

WORK RELATIONS AND TEAMWORK:

This role operates in a shelter or multi-site setting and requires frequent on-site presence. It also occurs in an office setting up in a shared and open workspace. Use of standard tools such as phones, fax machines, copiers, computers, and other equipment is essential.

Physical Demands:

• Use of PPE and adhere to safety protocols as required.
• Ability to lift, grasp, carry, push, or pull up to 50 pounds.
• Must be able to stand, walk, sit, sort, talk, hear, and see, stoop, bend, squat, bend, kneel, grasp, put fingers together firmly and reach above and below shoulder level and lift.
• Ability to climb stairs while carrying objects up to 25 pounds in weight.
• Repetitively use hands to operate equipment.
• Flex the neck upward and downward; twist the neck and the waist.
• May be subject to standing/sitting for long periods of time.
• Vision adequate to observe video surveillance, read correspondence, computer screens, forms, etc.
• Speaking and hearing ability sufficient to communicate effectively by phone or in person at normal volumes.

Client Focus:

Services and activities provided support the physical, emotional, intellectual, and practical needs of residents. Adjust priorities to respond to emergency situations. Keep relevant staff and supervisors informed of resident activities or building related issues that require immediate attention.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that may require of the employee for this job. Duties, responsibilities and activities may change at any time.

Compliance and Employment Statement:

BXFN is an equal opportunity employer.

This job description is not a contract and may be modified at the organization’s discretion.

EMPLOYEE ACKNOWLEDGEMENT:

The Bronx Family Network does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. This job description is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the company. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments required by company officials. This job description does not constitute an employment contract between the company and any employee. The job responsibilities of this position may include cross-training in other functions to ensure satisfactory operations.