Residential Aide

HELP USA; New York (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off

401(k) with Company contribution

Job summary

HELP USA is seeking a Residential Aide to help ensure safety and orderly operations at a shelter for single adults located at the HELP Unity program, NY. You will support intake, client movement, and collaboration with the Social Services Team to address client needs.

Responsibilities include documenting incidents, conducting patrols, overseeing bed and meal counts, and using care systems to manage client flow.

Qualifications

• High School Diploma or equivalent or demonstrated experience and skills.
• FDNY F-02 Fireguard Certificate (30-day allowance to obtain) is required.
• NYC Food Handler’s Certification is required.
• Experience in residential facilities is preferred.
• Experience with homelessness or disadvantaged populations is beneficial.
• Strong relationship and customer service skills are essential.
• Computer literacy with Microsoft applications is expected.
• Ability to provide night and weekend coverage as needed.

Responsibilities

• Conduct Intake/Orientation for new clients, explaining processes, rules, and filing IDs.
• Conduct and document patrols to ensure health and safety and rule compliance.
• Inventory and secure clients’ possessions during absences from site.
• Assist with bed and meal counts and locker searches.
• Use DHS CARES system to track vacancies, check in/out, print rosters.
• Escort clients to meetings and appointments when needed.
• Document incidents and noteworthy events during the shift.

Skills

Customer service

Communication

Microsoft Office

Education

High School Diploma or equivalent

FDNY F-02 Fireguard Certificate

NYC Food Handler’s Certification

Job description

Posted Monday, August 10, 2026 at 4:00 AM

Program: HELP Unity| 23 W. 106th Street, NY, NY 10025

What You’ll Do

As a Residential Aide at one of our shelters for single adults, you’ll be responsible for helping to ensure the safety of our clients, the security of our facility and grounds, and the orderly operation of the facility during your shift. You’ll also work directly with our clients to ensure that they attend required internal and external meetings, and you\'ll collaborate with members of the Social Services Team to ensure client issues are addressed and there is continuity and consistent communication throughout a client\'s stay.

Your responsibilities will include:

Conducting Intake/Orientation for new clients, which includes explaining processes, rules, and regulations, copying and filing IDs, and assigning beds.

Conducting and documenting patrols to ensure client compliance with site rules and regulations to ensure health and safety.

Managing processes for inventorying and securing possessions of clients who are away from the site for hospitalization, incarceration, or other reasons.

Conducting bed and meal counts and assisting House Managers with locker searches.

Using the DHS CARES system to track vacancies, check clients in and out, print rosters, etc.

Ensuring that clients receive any notices of meetings and appointments from the Social Services Team on a timely basis, and escorting clients to meetings and appointments when necessary.

Documenting incidents and other noteworthy events that occur during your shift.

You\’re a great fit for this role if you have:

High School Diploma or equivalent OR equivalent experience and skills.

• FDNY F-02 Fireguard Certificate required (30-day allowance to obtain).
• NYC Food Handler’s Certification required.

Work experience in residential facilities.

Experience and capacity to work with people experiencing homelessness or otherdisadvantaged people.

Strong relationship and customer service skills.

Computer literacy with Microsoft applications.

Ability to provide night and weekend coverage as needed.

Compensation

Actual compensation will not be less than the applicable minimum wage, prevailing wage, or exempt salary requirements under federal, state and local laws.

We Have GREAT BENEFITS!

• Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution.
• Generous Paid Time Off!
• 401(k) with Company contribution, even if the employee doesn\'t contribute.
• And More !

Who We Are

At HELP USA, we work to ensure that everyone has a place to call home. We\u2019re one of the nation’s largest non-profit homeless services providers and low-income housing developers serving at-risk populations, including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.