House Manager

HELP USA; New York (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance through Cigna

Generous Paid Time Off

401(k) with company contribution

Job summary

HELP USA is seeking a House Manager on Randalls and Wards Islands to lead a team of Residential Aides and ensure a welcoming, secure shelter environment. You will supervise intakes, assign beds, and guide staff through daily routines while upholding program rules.

Responsibilities include handling client concerns, documenting in DHS CARES, and coordinating with safety, social services, and maintenance teams. FDNY certifications are required or obtainable within set time frames.

Qualifications

• Experience supervising staff in shelter or residential facilities.
• Strong customer service orientation and ability to manage relationships.
• Experience with intake processes and case management systems preferred.
• Computer literacy, particularly with Microsoft Office applications.
• Bilingual (English/Spanish) is a plus.

Responsibilities

• Supervising and conducting initial intakes for all new clients and entering notes in DHS CARES system.
• Assigning beds and orienting clients to facility rules and daily routines.
• Resolving client concerns and documenting interactions in CARES.
• Supervising regular inspections of client rooms and dorms.
• Developing and guiding Residential Aides through supervision and meetings.

Skills

Supervisory experience

Residential facilities experience

Bilingual English/Spanish

Microsoft Office

Education

High School Diploma or equivalent

FDNY F-02

FDNY F80 Fireguard Certificate

Job description

Randalls and Wards Islands, New York, NY, USA

Job Description

Posted Friday, July 24, 2026 at 4:00 AM

Program: Clarke Thomas | 121 Hellgate Circle, Wards Island, Manhattan, NY 10035

What You'll Do

As House Manager, you and the team of Residential Aides you supervise will be among the first members of HELP USA to interact with our new clients when they enter our shelter. Accordingly, it is critical that you are welcoming and supportive at a very difficult time in the lives of our clients. You'll work closely with Safety Tour Supervisors to maintain a safe, secure, and productive environment; and you'll foster positive working relationships with Social Services, Maintenance, and other Team Members.

Your responsibilities will include:

Supervising and conducting initial intakes for all new clients: ensuring that all paperwork is completed and progress notes and other information are entered into the DHS CARES system; making bed assignments; and familiarizing new clients to our site and our programso that they understand the rules and requirements of the facility as well as the daily routine including information such as mealtimes, passes, curfews, etc.

Helping to resolve client's concerns,difficulties, and grievances, entering progress notes into the DHS CARES case management system for all contacts with and on behalf of clients.

Supervising and participating in regular inspections of the facility, including all client rooms and dorms.

Developing your team of Residential Aides by communicating clear expectations and priorities for job performance, providing ongoing feedback and guidance through regular individual supervision sessions, setting team goals and values, and holding regular team meetings.

You're a great fit for this role if you have:

• High School Diploma or equivalent OR equivalent experience and skills.
• FDNY F-02 required (30-day allowance from date of hire to obtain).
• FDNY F80 Fireguard Certificate required (60-day allowance from date of hire to obtain).

Prior supervisory experience and experience working in residential facilities.

Capacity to work with people experiencing homelessness and mental illnessor otherdisadvantaged people.

Strong customer service orientation and ability to skillfullymanage interpersonal relationships.

Ability to effectively conduct interviews with clients and create clear, concise, and accurate documentation.

Computer literacy, particularly with Microsoft Office applications.

Bilingual (English/Spanish) a plus.

Ability to provide night and weekend coverage as needed.

Compensation

Actual compensation will not be less than the applicable minimum wage, prevailing wage, or exempt salary requirements under federal, state and local laws.

We Have GREAT BENEFITS!

• Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution.
• Generous Paid Time Off!
• 401(k) with Company contribution, even if the employee doesn't contribute.
• And More !

Who We Are

At HELP USA, we work to ensure that everyone has a place to call home. We're one of the nation's largest non-profit homeless services providers and low-income housing developers serving at-risk populations, including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.

Randalls and Wards Islands, New York, NY, USA