Safety Monitor Supervisor

HELP USA; New York (NY); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off

401(k)

Job summary

HELP USA in New York, NY, seeks a Safety Monitor Supervisor to oversee Safety Monitors at our Manhattan facilities. You’ll help ensure residents’ safety, sign-in accuracy, escort visitors, and prepare incident reports.

You’ll supervise on-duty staff, assist in training development, ensure daily coverage, and file required reports. NYS Security Guard License and FDNY certifications are required, with flexibility for night and weekend shifts.

Qualifications

• New York State Security Guard License required.
• FDNY F-80 required (60 days from date of hire).
• FDNY F-02 required (30 days from date of hire).
• Bachelor or equivalent not required; relevant experience acceptable.
• Knowledge of homeless populations and sensitivity to that context.

Responsibilities

• Supervise Safety Monitors on duty to ensure policy adherence.
• Assist in development of Safety Monitor training sessions.
• Ensure minimum daily staff coverage.
• Document staff problems and incidents as needed.
• Prepare and submit administrative reports on time (Incident Reports, Patrol Reports).

Skills

Staff supervision

Interpersonal skills

Attention to safety

Patrolling experience

Education

High School Diploma or equivalent

Microsoft Office

Tools

Microsoft Office

Job description

Posted Tuesday, August 11, 2026 at 4:00 AM

Program: Hamilton Hotel | 30 Hamilton Place, Manhattan, NY 10035

What You’ll Do

HELP USA is seeking a Safety Monitor Supervisor to oversee Safety Monitors at their assigned facility. A member of the Safety Monitor team is usually the first contact with our residents when they enter one of our facilities. In addition to ensuring residents' safety, our Safety Monitors help our residents feel welcome and set the tone for their stay. It is critical that our Safety Monitors are alert, vigilant, and courteous to our residents. Responsibilities include patrolling facility grounds, ensuring residents and guests are properly signed in, escorting visitors to proper destinations, conducting unit inspections, maintaining accurate documentation and preparing incident reports when necessary.

Your responsibilities will include:

Supervising Safety Monitors on duty to ensure adherence to policies and procedures.

Assisting in development of training sessions for Safety Monitor Staff.

Ensuring minimum daily staff coverage.

Documenting individual staff problem as necessary.

Preparing and submitting on time all necessary administrative reports including Incident Reports, Electronic Patrol Reports, etc.

You’re a great fit for this role if you have:

New York State Security Guard License required.

FDNY F-80 required (60 days from date of hire to obtain).

FDNY F-02 required (30 days from date of hire to obtain).

• High School Diploma or equivalent OR equivalent experience and skills.

Demonstrated knowledge, experience or capacity to work with homeless families/individuals and/or disadvantaged populations.

Demonstrated ability to supervise staff.

Strong interpersonal skills.

Ability to provide night and weekend coverage as needed.

Computer literacy with Microsoft applications.

Compensation

Actual compensation will not be less than the applicable minimum wage, prevailing wage, or exempt salary requirements under federal, state and local laws.

We Have GREAT BENEFITS!

• Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution.
• Generous Paid Time Off!
• 401(k) with Company contribution, even if the employee doesn't contribute.
• And More !

Who We Are

At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest non-profit homeless services providers and low-income housing developers serving at-risk populations, including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.