Housing Supervisor

HELP USA; New York (NY); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off

401(k)

And More

Job summary

HELP USA is seeking a Housing Supervisor to lead a small team of Housing Specialists in rapid rehousing, guiding clients to housing while fostering self-sufficiency. You’ll manage relationships with clients, brokers, landlords, and service providers, assess eligibility for housing programs, and advocate for clients throughout the search and move‑in process.

The role emphasizes documentation and ongoing resource development to expand housing options and ensure high‑quality, client-centered

Qualifications

• High School Diploma or equivalent; Associate’s or Bachelor's Degree preferred.
• Experience in housing counseling and placement for people experiencing homelessness.
• Outstanding customer service and conflict management skills within a multidisciplinary team.
• Strong written and oral communication skills.
• Initiative, dependability, resourcefulness, and attention to detail.
• Excellent organizational skills to manage multiple priorities under time pressure.
• High ethical standards and integrity to comply with HELP USA policies and funder rules.
• Commitment to HELP USA’s mission to end homelessness.
• Bilingual English/Spanish a plus.
• MS Office literacy.
• Valid US driver's license required.

Responsibilities

• Conduct housing intake and assessment; complete housing portion of the independent living plan.
• Meet with clients to guide placement in permanent or supportive housing; assess needs and qualify programs; refer to options; help with applications.
• Accompany clients to view apartments; advocate with landlords; attend lease signings; activate utilities; assist with move-out.
• Stay updated on changes to housing subsidy programs; attend trainings with DHS and partners.
• Network to identify and develop new housing resources with brokers and landlords.
• Participate in interdisciplinary team conferences to coordinate client services.
• Ensure housing documentation is recorded in the case management system timely and accurately.
• Develop and present housing workshops and forums with outside providers.

Skills

Housing counseling

Customer service

Communication

Organizational skills

Initiative

Integrity

Bilingual

MS Office

Driver's license

Education

High School Diploma or equivalent

Associate’s or Bachelor's Degree preferred

Tools

Microsoft Office

Job description

What You’ll Do

As Housing Supervisor with HELP USA, you’ll lead a small team of Housing Specialists in rapid rehousing – helping your clients find housing while achieving self-sufficiency. You’re great at managing relationships and setting expectations with clients, real estate brokers, landlords, and other service providers as well as with your colleagues. In addition to supervising the housing team, you’ll handle a caseload of clients to determine which housing programs they qualify for, guide them with their housing search, provide referrals to appropriate housing resources, and advocate for them with landlords and brokers. Additionally, you’ll coach your clients in how to conduct an apartment search, interview with a landlord for an apartment, complete housing forms, activate utilities, etc.

Specific responsibilities will include

Conducting the housing intake and housing assessment interview for all new residents and completing the housing portion of the independent living plan, including making re-assessments and revisions as necessary.

Meeting with clients regularly and guiding them in their search for permanent and/or supportive housing: determining housing needs and barriers, identifying which programs they qualify for, making referrals to specific housing options, assisting with completion of applications, and ensuring that applications are submitted on a timely basis.

Accompanying clients to view apartments and assisting with clients’ move into supportive and/or permanent housing by advocating on clients’ behalf with landlords, attending lease signings, ensuring utilities are turned on, assisting with the move out, etc.

Keeping up to date on changes, additions, and cancellations to the many available housing subsidy programs, attending trainings provided by DHS and other agencies on a regular basis.

Continuously networking and reaching out to identify and develop new housing resources with brokers and landlords.

Actively participating in regular, interdisciplinary team case conferences so that all members of the social services team are well-informed regarding status and requirements for each client and able to provide high-quality, targeted services.

Ensuring that all documentation related to housing is recorded in the case management system on a timely basis and in an organized and complete manner.

Developing and presenting housing workshops and arranging forums with outside providers to provide information on topics related to securing permanent housing as well as becoming and remaining self-sufficient.

What You Bring

High School Diploma or equivalent, with Associate’s or Bachelor's Degree preferred.

Prior experience in providing housing counseling and placement services for people experiencing homelessness.

Outstanding customer service and conflict management skills with a willingness to coordinate and cooperate as part of a multidisciplinary client service team.

Strong communications skills, both written and oral.

Ability to take initiative, be dependable and resourceful, and pay keen attention to detail.

Excellent organizational skills to manage multiple priorities concurrently in a time-sensitive manner.

High ethical standards and personal integrity to ensure compliance with requirements and policies of HELP USA as well as regulatory agencies and funders.

Commitment to the mission of HELP USA to help people in need of housing and to end homelessness.

Bilingual (English/Spanish) a plus.

Computer literacy, particularly with Microsoft Office applications.

Valid US driver’s license required.

Compensation

Actual compensation will not be less than the applicable minimum wage, prevailing wage, or exempt salary requirements under federal, state and local laws.

We Have GREAT BENEFITS!

• Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution.
• Generous Paid Time Off!
• 401(k) with Company contribution, even if the employee doesn't contribute.
• And More !

Who We Are

At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest non-profit homeless services providers and low-income housing developers serving at-risk populations, including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.