Bilingual Crisis Hotline Counselor- Shift 1

Houston-Area-Women; Houston (TX); Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, and Dis

401(k) with employer match

Vacation and Sick Leave

Job summary

Houston Area Women’s Center seeks a Bilingual Crisis Hotline Counselor to provide real-time crisis intervention and support to survivors. The role conducts intakes, risk assessments, and safety planning while coordinating with agency programs and partners.

You will respond to two 24-hour crisis hotlines, perform housing assessments, and help with shelter placement, referrals, and documentation. Requires bilingual fluency and strong communication in English and Spanish.

Qualifications

• High school diploma or equivalent required.
• Actively enrolled in college with a major in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, or related field.
• Bachelor's degree in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration strongly preferred.
• Minimum of 6 months of experience in social services, customer service, or call-center setting.
• Proficient in Microsoft Office (Word, Excel, Outlook, Teams).
• Bilingual in Spanish and English, read, speak, and write fluently.

Responsibilities

• Crisis intervention, emotional support, information & referral, education, support, and advocacy to survivors of domestic and sexual violence.
• Conduct intake and assessments to determine client needs and next steps.
• Provide shelter screening, shelter placement coordination, and emergency transportation as needed.
• Make CPS and APS reports as required and needed.
• Maintain accurate client and hotline data/records for monthly reports.
• Communicate with on-call staff, hospital accompaniment counselors, and community partners.

Skills

Bilingual in Spanish and English

Microsoft Office proficiency

Strong communication skills

Attention to detail

Team player

Education

High school diploma or equivalent

Bachelor's degree preferred

Active college enrollment in Social Work/related field

Tools

Microsoft Office

Job description

As the Bilingual Crisis Hotline Counselor is a critical role within the Houston Area Women’s Center that provides real-time support to clients in immediate need. The Bilingual Crisis Hotline Counselor conducts intakes and assessments to provide a full spectrum of services in collaboration with programs across the agency. The Bilingual Crisis Hotline Counselor is responsible for conducting crisis intervention, emotional support, danger assessment, safety planning, shelter placement, information, and referral to domestic and sexual violence survivors through two 24-hour crisis hotlines.Your Schedule:Monday- Friday 8 a.m. - 5 p.m.On-call rotation one week per month overnight 8:30 p.m. to 8:30 a.m. Monday – Friday and 24 hrs. Saturday & SundayWork Model: HybridLocal Travel: 5%Our Total Rewards Package:At the Houston Area Women's Center, we are committed to supporting our employees with a comprehensive Total Rewards Package that promotes health, financial well-being, and work-life balance.Hourly Compensation:$18.04Pay Schedule: Semi-monthlyMedical, Dental, Vision, Life, and Disability InsuranceTime Away From Work Program, including:Vacation Leave based on relevant professional experience (15–30 days annually for full-time employees; prorated for eligible part-time employees)Sick Leave (112 hours annually for full-time employees; prorated for eligible part-time employees)Eleven (11) Paid Agency Holidays for eligible employees who are regularly scheduled to work on the observed holiday401(k) Retirement Plan with a 125% employer match on employee contributions up to 4% of annual earnings for eligible full-time employees after one year of service**Vacation and sick leave eligibility, accruals, usage, rollover limits, holiday eligibility, and all benefit programs are administered in accordance with HAWC policies and applicable plan documents.Imagine a place where your talent can make a meaningful difference in people’s lives. Working at Houston Area Women’s center gives you a rewarding experience in which our diverse team of employees work together as part of the empowerment of a survivor’s life and at the same time part of a much larger mission. We are committed to doing the work and challenging each other to be an organization in which everyone is respected and heard. Every day we continue to embed diversity, inclusion, belonging, and equity in everything we do as we provide service to survivors of domestic and sexual violence.The Requirements We are Seeking:High school diploma or equivalentActively enrolled in college with a major in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration.Bachelor's Degree in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration, strongly preferred.A minimum of 6 months of experience working within a social services, customer service, or call-center setting.Proficient in Microsoft Office (Word, Excel, Outlook, Teams).Bilingual in both Spanish and English, able to read, speak, and write both languages fluently.You have a valid Texas driver’s license with a good driving record; reliable transportation; ability to travel to off-site locations utilizing personal transportationWhat you Deliver in this role:You will provide crisis intervention, emotional support, information & referral, education, support, and advocacy to survivors of domestic and sexual violence.You will conduct danger assessment and creates safety plans based on each client's individual case and needs.You will provide shelter screening and coordination of shelter placement and emergency transportation of clients.You will make CPS and APS reports as required and needed.You will keep accurate client and hotline data/records for monthly reports.You will communicate with on-call staff including Coordinator, hospital accompaniment counselors and community partners.You will communicate with HAWC’s answering service to relay and respond to messages.You will communicate with leadership and other hotline staff at the counseling building regarding case management and other issues.You will attend mandatory monthly meetings and trainings with the Hotline & Crisis Intervention Service Coordinator, All Department Staff Meetings, and/or meet as assigned.You will conduct intakes and assess the client needs to determine next steps and processes appropriate documentation: Housing assessment, EPA Assessment, Lease Termination, Good Cause, Address Confidentiality, Utility Waivers, and Legal Referrals.You will provide counseling intakes for critical client cases to provide support to the Behavioral Health and Wellness Department.Other duties/projects as assigned.What Skills and Assets you bring, and more:Excellent attention to detailsDemonstration of professional objectivity and appreciation for confidential informationAbility to follow instructions and to adhere to policies and proceduresAbility to prioritize tasks to meet individual and team deadlinesHas a growth mindset and is a good team playerStrong communication skills, both verbally and in writing.When you work here at HAWC you make an impact not just in the lives of the survivors and the people you help, but also make an impact in our own lives and our community. We learn and grow with a purpose where we strive to work for a common cause, which is to end domestic and sexual violence for ALL.