Residential Administrative Assistant — Impactful Patient Support

Horizon Village; Buffalo (NY); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Best Place to Work in NYS

America's Best Workplaces

401(k) and profit-sharing

Job summary

Horizon is seeking an Administrative Assistant to join our supportive team in New York. You will handle frontline administrative duties, answer phones, schedule appointments, maintain patient records, and assist clinicians and program directors to keep daily operations running smoothly.

You will thrive in a collaborative environment that values connection with patients, attention to detail, and timely, courteous communication.

Qualifications

• Customer service experience or aptitude required.
• Ability to manage administrative tasks and duties.
• Strong communication and organization skills.

Responsibilities

• Provides direction and oversight of administrative functions for Terrace House to program directors, operation managers, clinicians, treatment assistants, and patients for daily operational needs.
• Provides efficient handling of administrative duties (answering phones, scheduling appointments, maintaining patient records, patient processing, filing, etc.).
• Provides timely, courteous, and knowledgeable responses to information requests - transfers calls when appropriate and prepares correspondence (i.e., record requests, patient letters).
• Competently performs all job duties with sensitivity and attention to the residential population served.
• Maintains proper record keeping of service agreements with outside facilities, volunteer programs, etc.
• Properly handles incoming and outgoing mail and deliveries that come into the facility.
• Maintains supply inventory and orders supplies for facility
• Maintains New Hire shadowing calendar, agenda, employee communication and follow-up
• Maintains and communicates clinical and non-clinical reporting

Skills

Customer service

Administrative support

Job description

Horizon is seeking an Administrative Assistant to join our supportive team in New York. You will handle frontline administrative duties, answer phones, schedule appointments, maintain patient records, and assist clinicians and program directors to keep daily operations running smoothly.

You will thrive in a collaborative environment that values connection with patients, attention to detail, and timely, courteous communication.