Patient Experience & Scheduling Admin

Horizon Health Services; Town of Orchard Park (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Horizon Health Services is seeking an Administrative Assistant at our Orchard Park clinic to support patients and staff with a welcoming, efficient front-desk experience.

In this role you’ll manage appointments, assist with medication refill requests, prepare charts, and coordinate communications across clinical and medical teams using our EHR and web-based systems. A high school diploma and 2 years of customer service or behavioral health experience are required.

Qualifications

• High school diploma with 2 years of experience in customer service or behavioral health.
• Experience in a fast-paced clinical environment is preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Welcome clinic visitors and provide an exceptional patient experience.
• Manage scheduled appointments across multiple platforms.
• Assist with medication refill requests from patients and pharmacies.
• Prepare charts and record requests and other administrative duties.
• Support clinical staff with triage and scheduling using multiple technologies.

Skills

Customer service

Education

High school diploma

Tools

EHR systems

Job description

Horizon Health Services is seeking an Administrative Assistant at our Orchard Park clinic to support patients and staff with a welcoming, efficient front-desk experience.

In this role you’ll manage appointments, assist with medication refill requests, prepare charts, and coordinate communications across clinical and medical teams using our EHR and web-based systems. A high school diploma and 2 years of customer service or behavioral health experience are required.