Residential Administrative Assistant

Horizon Health Services; Buffalo, Northern (NY, KY); Hybride; USD 25 000 - 28 000; Plein temps

Avantages offerts par ce poste

401(k) and profit-sharing

Tuition discount with Capella

Paid time off and paid holidays

Student loan assistance

Résumé du poste

Horizon Health Services in Buffalo, NY seeks an Administrative Assistant to support daily operations, answer phones, schedule appointments and maintain patient records. This role collaborates with program directors, clinicians, and staff to ensure smooth workflows in a full-time day schedule.

The ideal candidate has a high school diploma with 2 years in customer service or behavioral health, thrives in a team environment, and is able to handle diverse administrative tasks with professionalism.

Qualifications

• High school diploma with 2 years of experience within the customer service or behavioral health field required.

Responsabilités

• Provides direction and oversight of administrative functions for Terrace House to program directors, operation managers, clinicians, treatment assistants, and patients for daily operational needs.
• Handles administrative duties (answering phones, scheduling appointments, maintaining patient records, patient processing, filing, etc.).
• Provides timely, courteous, and knowledgeable responses to information requests and prepares correspondence.
• Maintains proper record keeping of service agreements with outside facilities and programs.
• Manages incoming/outgoing mail and deliveries; maintains supply inventory.

Connaissances

Customer service

Formation

High school diploma

Description du poste

“The thing I love the most about my job as an administrative assistant is creating meaningful connections with our patients, supporting them through their recovery, and then celebrating alongside them as they complete their treatment with us. I can feel the pride that they feel as they complete our program, and that makes this job extremely rewarding!”

What will my day look like?

At Horizon, you will be provided a supportive work environment where your teammates feel like family. Have a question? There is always someone there to help! We offer a seamless onboarding experience that will ensure your success in your new role.

As an Administrative Assistant at Horizon, you will…

• Provides direction and oversight of administrative functions for Terrace House to program directors, operation managers, clinicians, treatment assistants, and patients for daily operational needs.
• Provides efficient handling of administrative duties (answering phones, scheduling appointments, maintaining patient records, patient processing, filing, etc.).
• Provides timely, courteous, and knowledgeable responses to information requests – transfers calls when appropriate and prepares correspondence (i.e., record requests, patient letters).
• Competently performs all job duties with sensitivity and attention to the residential population served.
• Maintains proper record keeping of service agreements with outside facilities, volunteer programs, etc.
• Properly handles incoming and outgoing mail and deliveries that come into the facility.
• Maintains supply inventory and orders supplies for facility
• Maintains New Hire shadowing calendar, agenda, employee communication and follow-up
• Maintains and communicates clinical and non-clinical reporting

Why choose Horizon to build your career?

At Horizon, we don’t just offer a workplace—we offer a community where you can thrive while making a meaningful impact in the lives of others. Recognized as a Best Place to Work in NYS for 18 consecutive years and one of America’s Best Workplaces, we take pride in fostering a culture where motivated teammates collaborate to make a difference, every day. Join us and experience the satisfaction of doing work that matters alongside people who share your passion!

What we offer that you’ll love…

• Company Culture: At Horizon, we pride ourselves on cultivating an atmosphere of teamwork where all employees feel heard and valued.
• Diversity & Inclusion: We are committed to equity, racial justice, and equal opportunity for all, and strive toward this goal through the work of our Diversity, Equity, Inclusion and Belonging department, frequent trainings, ongoing conversations, affinity groups, and more.
• Trainings, Trainings, and More Trainings: We have an entire team dedicated to your personal development and professional growth.
• Team Building, Connection, and Relationships: At Horizon, we’re more than co-workers, we’re a community. We support each other, celebrate our achievements and milestones together, and have fun together!
• Retirement: We know you want to retire comfortably and we’re here to help! Horizon offers 401(k) AND profit‑sharing programs to make sure you’re set for the future.
• Student Loan Assistance: We help pay off our team members' student loans every month. One year after joining, you’ll have been able to pay off an extra $600!
• Paid time off and paid holidays!
• Horizon employees and their families (includes spouses and children up to age 30) are eligible for a 10% discount on their tuition through a partnership with Capella University.

What makes you a great candidate?

We can’t wait to learn more about you! Here are a few specifics of what you’ll need for the job:

• High school diploma with 2 years of experience within the customer service or behavioral health field required.

Location

This position is located at 291 Elm St Buffalo, NY.

Hours

This position is full-time, Monday-Friday 8:30am - 5:00pm.

Compensation

Horizon is consistently evaluating our compensation and benefit packages to ensure we remain competitive. The range of pay for this position is $18.26 - $19.78 . Starting pay may be impacted based on experience and education. Compensation adjustments are evaluated annually.

Physical demands associated with this position include:

• Sitting for extended periods, alternating between standing and sitting
• Mobility required with repetitive wrist, hand, and finger movements
• Handling light duties, occasionally lifting objects up to 50 pounds

Horizon DEIB Statement:

Horizon is committed to fostering a respectful, inclusive environment where dignity, safety, and opportunity are core values. We uphold principles that support autonomy and authenticity, creating a culture of accountability and collaboration that prioritizes well‑being, drives innovation, and expands opportunities for our employees, patients, and communities.

Disclaimers:

Horizon endorses public health measures including vaccinations. We encourage all applicants to be mindful of the fact that Horizon is a healthcare agency providing in person services throughout our community.

This information is intended to provide a general overview of the position; it is not a full job description.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.