Resident Wellness & Care Coordinator

Discovery Senior Living; Quincy (MA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Earned wage access

Flexible scheduling

Paid time off

Health/Dental/Vision/Life Insurance

401(K) with employer match

Paid training

Growth opportunities

Uniforms provided

Employee Assistance Program

Job summary

Discovery Village Quincy is seeking a compassionate Resident Care Coordinator to support the Director of Health & Wellness with administrative and clinical coordination. You will help manage resident care, scheduling, documentation, and regulatory compliance within the Wellness Department.

The ideal candidate holds CNA/QMA certification, an HS diploma, CPR/First Aid, and experience with seniors. Proficiency with OnShift and strong organizational skills are essential.

Qualifications

• Certified Nurse’s Aide (CNA) certification and/or Qualified Medication Aide (QMA) certification
• High School diploma or GED
• Minimum age of 18
• CPR certification
• First Aid certification
• Must be proficient in navigating OnShift scheduling software and able to navigate the system independently
• Previous experience working with seniors preferred
• Ability to communicate effectively with residents, families, and team members
• Ability to read, interpret, and complete required documentation and logs
• Strong organizational, time management, and multitasking skills
• Demonstrated good judgment, problem-solving, and decision‑making skills
• Ability to work indoors in a clinic

Responsibilities

• Assist the Director of Health & Wellness with administrative and operational duties within the Wellness Department
• Coordinate resident care needs including scheduling, documentation, and required clinical logs
• Develop and maintain resident care staffing schedules, ensuring regulatory and company compliance with a four-week rolling schedule
• Track team member call-offs and assist with scheduling coverage as needed
• Maintain resident care scheduling records and approved time-off documentation
• Perform daily filing and organization of resident clinical records, ensuring accuracy, completeness, and physician signatures when required
• Retrieve and track signed physician orders within required timeframes
• Assist with medication cart audits and medication administration process reviews
• Monitor medication passes to ensure accuracy, timeliness, and compliance; provide coaching and support as needed
• Assist with MAR reviews and monthly reconciliations
• Track and monitor lab orders, enter lab orders for scheduled draw days, and maintain required documentation
• Assist with preparation of documentation prior to in-house physician visits
• Schedule resident medical appointments and coordinate transportation as needed
• Conduct Memory Care room safety checks as assigned
• Assist with ordering wellness supplies and maintaining inventory
• Support new hire orientation and training for Care Managers and Medication Technicians
• Assist with evaluations of Care Managers and Medication Technicians
• Perform building rounds to assess resident care delivery and address needs
• Ensure resident rights are upheld at all times
• Communicate changes in resident condition to the Director of Health & Wellness or physician when required, ensuring proper documentation
• Participate in Manager on Duty rotation as assigned
• Support fire safety, disaster preparedness, and emergency procedures
• Perform other duties as assigned

Skills

CNA/QMA certification

Organizational skills

Time management

Multitasking

Effective communication

Education

High School diploma or GED

Tools

OnShift scheduling software

Job description

Discovery Village Quincy is seeking a compassionate Resident Care Coordinator to support the Director of Health & Wellness with administrative and clinical coordination. You will help manage resident care, scheduling, documentation, and regulatory compliance within the Wellness Department.

The ideal candidate holds CNA/QMA certification, an HS diploma, CPR/First Aid, and experience with seniors. Proficiency with OnShift and strong organizational skills are essential.