Resident Care Coordinator

Discovery Senior Living; Quincy (MA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Earned wage access

Flexible scheduling

Paid time off

Health/Dental/Vision/Life Insurance

401(K) with employer match

Paid training

Growth opportunities

Uniforms provided

Employee Assistance Program

Job summary

Discovery Village Quincy is seeking a compassionate Resident Care Coordinator to support the Director of Health & Wellness with administrative and clinical coordination. You will help manage resident care, scheduling, documentation, and regulatory compliance within the Wellness Department.

The ideal candidate holds CNA/QMA certification, an HS diploma, CPR/First Aid, and experience with seniors. Proficiency with OnShift and strong organizational skills are essential.

Qualifications

• Certified Nurse’s Aide (CNA) certification and/or Qualified Medication Aide (QMA) certification
• High School diploma or GED
• Minimum age of 18
• CPR certification
• First Aid certification
• Must be proficient in navigating OnShift scheduling software and able to navigate the system independently
• Previous experience working with seniors preferred
• Ability to communicate effectively with residents, families, and team members
• Ability to read, interpret, and complete required documentation and logs
• Strong organizational, time management, and multitasking skills
• Demonstrated good judgment, problem-solving, and decision‑making skills
• Ability to work indoors in a clinic

Responsibilities

• Assist the Director of Health & Wellness with administrative and operational duties within the Wellness Department
• Coordinate resident care needs including scheduling, documentation, and required clinical logs
• Develop and maintain resident care staffing schedules, ensuring regulatory and company compliance with a four-week rolling schedule
• Track team member call-offs and assist with scheduling coverage as needed
• Maintain resident care scheduling records and approved time-off documentation
• Perform daily filing and organization of resident clinical records, ensuring accuracy, completeness, and physician signatures when required
• Retrieve and track signed physician orders within required timeframes
• Assist with medication cart audits and medication administration process reviews
• Monitor medication passes to ensure accuracy, timeliness, and compliance; provide coaching and support as needed
• Assist with MAR reviews and monthly reconciliations
• Track and monitor lab orders, enter lab orders for scheduled draw days, and maintain required documentation
• Assist with preparation of documentation prior to in-house physician visits
• Schedule resident medical appointments and coordinate transportation as needed
• Conduct Memory Care room safety checks as assigned
• Assist with ordering wellness supplies and maintaining inventory
• Support new hire orientation and training for Care Managers and Medication Technicians
• Assist with evaluations of Care Managers and Medication Technicians
• Perform building rounds to assess resident care delivery and address needs
• Ensure resident rights are upheld at all times
• Communicate changes in resident condition to the Director of Health & Wellness or physician when required, ensuring proper documentation
• Participate in Manager on Duty rotation as assigned
• Support fire safety, disaster preparedness, and emergency procedures
• Perform other duties as assigned

Skills

CNA/QMA certification

Organizational skills

Time management

Multitasking

Effective communication

Education

High School diploma or GED

Tools

OnShift scheduling software

Job description

About Discovery Management Group

Discovery Management Group leads one of the nation’s most purpose-driven and people-centered senior living organizations, managing and enhancing senior living communities across the United States. With a focus on operational excellence, lifestyle personalization, and culture-driven leadership, we proudly serve residents and families with more than 15,000 units nationwide and growing. As part of one of the largest senior living families in the U.S., our communities have earned Great Place to Work® certifications from 2022–2026. At Discovery Management Group, purpose guides our work, culture fuels our success, and growth defines our future. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career.

Discover Your Purpose with us at Discovery Village Quincy.

As Resident Care Coordinator, you’ll play an essential role in enriching the lives of seniors, creating meaningful connections, and making a difference every single day.

Your Role

As the Resident Care Coordinator, you will support the Director of Health & Wellness (DHW) with both administrative and clinical coordination responsibilities within the Wellness Department. This role plays a key part in ensuring resident care services are delivered safely, accurately, and in compliance with company policies and state regulations.

Position Highlights

• Status: FULL Time
• Schedule: 8:am to 4:30pm
• Location: 99 Brackett St Quincy, Ma 02169
• Rate of Pay: $24.00 to $26.00

What You’ll Do

• Assist the Director of Health & Wellness with administrative and operational duties within the Wellness Department
• Coordinate resident care needs including scheduling, documentation, and required clinical logs
• Develop and maintain resident care staffing schedules, ensuring regulatory and company compliance with a four-week rolling schedule
• Track team member call-offs and assist with scheduling coverage as needed
• Maintain resident care scheduling records and approved time-off documentation
• Perform daily filing and organization of resident clinical records, ensuring accuracy, completeness, and physician signatures when required
• Retrieve and track signed physician orders within required timeframes
• Assist with medication cart audits and medication administration process reviews
• Monitor medication passes to ensure accuracy, timeliness, and compliance; provide coaching and support as needed
• Assist with MAR reviews and monthly reconciliations
• Track and monitor lab orders, enter lab orders for scheduled draw days, and maintain required documentation
• Assist with preparation of documentation prior to in-house physician visits
• Schedule resident medical appointments and coordinate transportation as needed
• Conduct Memory Care room safety checks as assigned
• Assist with ordering wellness supplies and maintaining inventory
• Support new hire orientation and training for Care Managers and Medication Technicians
• Assist with evaluations of Care Managers and Medication Technicians
• Perform building rounds to assess resident care delivery and address needs
• Ensure resident rights are upheld at all times
• Communicate changes in resident condition to the Director of Health & Wellness or physician when required, ensuring proper documentation
• Participate in Manager on Duty rotation as assigned
• Support fire safety, disaster preparedness, and emergency procedures
• Perform other duties as assigned

Qualifications

• Certified Nurse’s Aide (CNA) certification and/or Qualified Medication Aide (QMA) certification
• High School diploma or GED
• Minimum age of 18
• CPR certification
• First Aid certification
• Must be proficient in navigating and utilizing OnShift scheduling software and able to navigate the system independently.
• Previous experience working with seniors preferred
• Ability to communicate effectively with residents, families, and team members
• Ability to read, interpret, and complete required documentation and logs
• Strong organizational, time management, and multitasking skills
• Ability to remain calm and make sound decisions in urgent or stressful situationsDemonstrated good judgment, problem-solving, and decision‑making skills
• Ability to work indoors in a clinic

Benefits You’ll Enjoy

• Competitive wages
• Early access to earned wages before payday!
• Flexible scheduling options with full-time and part‑time hours
• Paid time off and Holidays (full‑time)
• Comprehensive benefit package including health, dental, vision, life and disability insurances (full‑time)
• 401(K) with employer match
• Paid training
• Opportunities for growth and advancement
• Company provided uniforms
• Employee Assistance Program

Why Join Us

Discovery Senior Living Earned Coveted Great Place to Work Certification for 2025-2026! A large part of what makes Discovery different from other companies in this industry is our willingness to embrace change. At Discovery Senior Living, we are constantly challenging how we are doing things to ensure the lifestyle we are offering our residents is absolutely the greatest value proposition in the marketplace. It’s just as important to us that the environment and culture for our team members are constantly refreshed. In addition, embracing and even encouraging change brings a never‑ending supply of new energy to our business and our culture. That energy translates to other far‑reaching positive impacts on our residents as well as our team members.

Our Culture & Values

So often, what brings people together is deeply rooted in who we are and what we stand for. And at Discovery Senior Living, we’re unified by certain, core values, which we call our “Pillars of Excellence.” They make up the fabric of our company, and include TEAMWORK, INTEGRITY, PERFORMANCE, ACCOUNTABILITY, COMPASSION, HARD WORK and CREATIVITY. Individually, they are our virtues, and together, they make up a roadmap which helps us foster innovation and success.

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V

A Note to Applicants

This job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case‑by‑case basis.

Regulatory Compliance & Background Screening

Discovery Senior Living complies with all applicable federal, state, and local employment laws and regulatory requirements governing hiring practices, background screening, and workforce eligibility. Employment may be contingent upon successful completion of state‑mandated and/or federally required background screenings, which may include criminal history checks, fingerprint‑based screening, Level 2 background screening, registry verification, and other screenings required for healthcare and senior living roles with direct or indirect resident access. Certain positions may be subject to additional requirements under federal programs, including CMS, Medicare, and Medicaid regulations, as well as state‑specific licensing or regulatory agencies. Screening requirements vary by role and jurisdiction, and candidates must meet all applicable standards as a condition of employment. These measures support regulatory compliance and help maintain a safe, secure environment for residents, families, and team members. Employment in Florida is contingent upon completion of a Level 2 background screening in accordance with Florida AHCA requirements. Applicants will be required to complete fingerprinting and background screening through the AHCA Clearinghouse. For more information, please visit: https://info.flclearinghouse.com.

JOB CODE: 1010011