Resident Transport Navigator

Accela Healthcare; Lakewood Township (NJ); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

PTO, excellent benefits package

Supportive team environment

Career growth opportunities

Stable, growing healthcareorganization

Meaningful work that impacts residents

Job summary

Accela Healthcare in Lakewood, NJ is seeking a detailed, organized Healthcare Transportation Coordinator to keep resident appointments, hospital visits, dialysis trips, and discharges running on time.

You will schedule transportation, review requests, manage driver rosters, coordinate with vendors, and monitor costs. The role suits someone with healthcare scheduling or dispatch experience and a keen eye for accuracy.

Qualifications

• Previous experience in transportation scheduling, dispatching, healthcare coordination, skilled nursing, or medical transportation required.
• Strong organizational and multitasking abilities.
• Excellent communication and follow-up skills.
• Ability to work in a fast-paced healthcare environment.
• Attention to detail and accuracy.

Responsibilities

• Coordinate and schedule transportation for resident appointments, hospital visits, dialysis, admissions, discharges, and other approved trips
• Review transportation requests to ensure all required details are complete and accurate
• Manage daily and weekly driver schedules while adjusting for last-minute changes
• Coordinate with outside transportation vendors regarding availability, pickups, cancellations, and schedule updates
• Determine whether trips should be assigned internally or outsourced based on timing, transport level, and operational needs
• Track completed, canceled, rescheduled, and missed transports
• Review trip sheets, transportation logs, and vendor invoices for accuracy
• Assist with transportation billing review and documentation follow-up
• Identify billing discrepancies, duplicate charges, and questionable invoices before approval
• Maintain organized transportation records and prepare reports as needed
• Help monitor transportation costs and identify opportunities to reduce unnecessary expenses
• Troubleshoot transportation issues including delays, missed pickups, and scheduling conflicts

Skills

Transportation scheduling

Dispatching

Healthcare coordination

Skilled nursing

Medical transportation

Job description

Accela Healthcare in Lakewood, NJ is seeking a detailed, organized Healthcare Transportation Coordinator to keep resident appointments, hospital visits, dialysis trips, and discharges running on time.

You will schedule transportation, review requests, manage driver rosters, coordinate with vendors, and monitor costs. The role suits someone with healthcare scheduling or dispatch experience and a keen eye for accuracy.