Resident Support Specialist

Wellspring Family Services; Washington (District of Columbia); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-Term Disability

Job summary

Wellspring Family Services in Seattle, WA is seeking a compassionate Bilingual Resident Support Specialist to work on-site at an affordable housing community in White Center. You will engage residents, assess needs, and help connect them with housing resources to strengthen stability.

This role requires 3+ years in housing support or related fields, fluency in English and Spanish, strong communication and advocacy skills, and a trauma-informed, equity-centered approach.

Qualifications

• 3+ years of experience in housing support, case management, or a related field.
• Bilingual proficiency in English and Spanish (spoken and written).
• Experience supporting diverse and vulnerable populations, including those exiting homelessness.
• Knowledge of housing stability strategies and landlord-tenant issues.

Responsibilities

• Provide on-site support, advocacy, and resource navigation for residents.
• Conduct needs assessments and create individualized action plans to help residents overcome barriers to housing stability.
• Provide crisis intervention and support for residents at risk of eviction, including connections to rental and utility assistance.
• Advocate for residents while building strong partnerships with property managers to find practical solutions.
• Connect residents to community resources, including healthcare, mental health services, employment, childcare, transportation, food assistance, and financial counseling.
• Build strong relationships with residents, property management, schools, nonprofits, and community partners.
• Support community events and develop programs for children and youth, including educational, recreational, and enrichment activities.
• Maintain accurate case documentation and track resident outcomes.
• Promote a safe, inclusive, and connected residential community through a trauma-informed, equity-centered approach.

Skills

Bilingual English/Spanish

Case management

Community engagement

Tenant advocacy

Microsoft Office

Relationship-building

Tools

Microsoft Office

Job description

Bilingual Resident Support Specialist (English/Spanish)

Location: Seattle, WA (On-site at an affordable housing community in White Center) Department: Housing Schedule: Full-Time/40 hours per week, non-exempt Compensation: $31.00/hr Reports to: Housing Program Manager

About Wellspring Family Services

For over 130 years, Wellspring Family Services has been helping families and individuals in King County overcome crisis and achieve lasting stability. As a nonprofit, multi-service agency, we focus on preventing homelessness and supporting families through comprehensive, wraparound services.

Our programs include:

• Housing Services: helping families regain and maintain stable housing.
• The Family Store: offering free clothing and essentials for children ages 0–17.

At Wellspring, we believe every child deserves a safe and stable home - and we work every day to make that vision a reality.

We are committed to equity, inclusion, and accessibility in the workplace. Everyone is welcome here, and we strongly encourage applications from BIPOC individuals, LGBTQIA+ communities, people with disabilities, veterans, immigrants, and people with lived experience of homelessness.

About the Role

Wellspring is seeking a compassionate and community-minded Resident Support Specialist to join our Housing team at an affordable housing complex in White Center. In this role, you’ll work directly with residents to strengthen housing stability, connect individuals and families with essential resources, and help build a welcoming and supportive community.

If you’re passionate about helping individuals and families build stability and thrive in their community, we’d love to hear from you.

What You’ll Do

• Provide on-site support, advocacy, and resource navigation for residents.
• Conduct needs assessments and create individualized action plans to help residents overcome barriers to housing stability.
• Provide crisis intervention and support for residents at risk of eviction, including connections to rental and utility assistance.
• Advocate for residents while building strong partnerships with property managers to find practical, mutually agreeable solutions.
• Connect residents to community resources, including healthcare, mental health services, employment, childcare, transportation, food assistance, and financial counseling.
• Build strong relationships with residents, property management, schools, nonprofits, and community partners.
• Support community events and develop programs for children and youth, including educational, recreational, and enrichment activities.
• Maintain accurate case documentation and track resident outcomes.
• Promote a safe, inclusive, and connected residential community through a trauma-informed, equity-centered approach.

What You Bring

• 3+ years of experience in housing support, case management, community engagement, or a related field.
• Bilingual proficiency in English and Spanish (spoken and written).
• Experience supporting diverse and vulnerable populations, including those exiting homelessness.
• Knowledge of housing stability strategies, tenant advocacy, and landlord-tenant issues.
• Strong communication, relationship-building, organizational, and problem-solving skills.
• Cultural competency and commitment to diversity, equity, and inclusion.
• Proficiency with Microsoft Office and databases.
• Valid driver's license and reliable transportation.
• Preferred: Experience developing youth programs or working in educational settings is a plus.
• Knowledge of local community resources.

Benefits & Perks

• Medical, dental, vision, Life, and Long-Term Disability insurance
• 30 days paid time off per year + 10 paid holidays
• 403(b) Retirement Plan
• Flexible Spending & Health Savings Accounts
• Employee Assistance Program
• Counseling Session Reimbursement
• DEIA Training & Employee Resource Groups
• Eligible for Public Service Loan Forgiveness (PSLF)

Accessibility & Inclusion

We value diversity and are committed to creating an accessible environment for all applicants. If you need a disability accommodation during the application or interview process, please contact HR@wellspringfs[dot]org.