Resident Support & Crisis Counselor — Front Desk

Postgraduate-Center-For-Mental-Heal; New York (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Postgraduate-Center-For-Mental-Heal is seeking a Front Desk Counselor to provide supportive counseling and crisis intervention for residents. The role involves monitoring safety, documenting events, escorting residents to appointments, and maintaining detailed client records in a residential mental health setting.

Responsibilities include conducting fire drills, signing in visitors, and adhering to facility policies.

Qualifications

• High School Diploma or equivalent required; college in mental health valued.
• At least 1 year experience as a counselor in residential/mental health settings preferred.

Responsibilities

• Maintain safe, secure facility; monitor environment and cameras.
• Document events and daily activities in logs; write progress notes.
• Escort residents to appointments and assist with daily living tasks.
• Conduct monthly fire drills and apartment inspections.
• Sign-in and verify visitors; follow medication policies where applicable.
• Report crises immediately to clinical staff; participate in meetings.
• Adhere to PCMH policies and supervise relief staff as needed.

Skills

Crisis intervention

De-escalation

Customer service

Documentation

Safety monitoring

Education

High School Diploma

Job description

Postgraduate-Center-For-Mental-Heal is seeking a Front Desk Counselor to provide supportive counseling and crisis intervention for residents. The role involves monitoring safety, documenting events, escorting residents to appointments, and maintaining detailed client records in a residential mental health setting.

Responsibilities include conducting fire drills, signing in visitors, and adhering to facility policies.