Onsite Resident Support & Crisis Counselor

Postgraduate-Center-For-Mental-Heal; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

The Front Desk Counselor provides supportive counseling and crisis intervention as required by individual residents. Major areas of responsibility include monitoring the safety and security of the facility, providing good customer service, and exercising good judgment in managing crises.

Responsibilities also include documenting activities, performing light maintenance and housekeeping, verifying visitors, conducting monthly fire drills, and reporting emergencies to clinical staff in a timely

Qualifications

• Strong customer service skills.
• Excellent interpersonal skills and ability to relate to residents.
• Strong oral and written communication skills.
• Ability to effectively manage time and demonstrate good judgment.

Responsibilities

• Monitor safety and security of the facility; conduct hourly walk-throughs and document events in logs.
• Provide supportive counseling and crisis intervention as required.
• Document significant activities in the logbook and maintain service records.
• Escort clients, maintain visitor sign-in procedures, and conduct monthly fire drills.
• Perform light maintenance and housekeeping tasks as needed and report emergencies promptly.

Skills

Customer service

Interpersonal skills

Oral/Written communication

De-escalation

Education

High School Diploma or equivalent

Job description

The Front Desk Counselor provides supportive counseling and crisis intervention as required by individual residents. Major areas of responsibility include monitoring the safety and security of the facility, providing good customer service, and exercising good judgment in managing crises.

Responsibilities also include documenting activities, performing light maintenance and housekeeping, verifying visitors, conducting monthly fire drills, and reporting emergencies to clinical staff in a timely