Senior Front Desk Counselor

Postgraduate-Center-For-Mental-Heal; New York (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Postgraduate-Center-For-Mental-Heal is seeking a Front Desk Counselor to provide supportive counseling and crisis intervention for residents. The role involves monitoring safety, documenting events, escorting residents to appointments, and maintaining detailed client records in a residential mental health setting.

Responsibilities include conducting fire drills, signing in visitors, and adhering to facility policies.

Qualifications

• High School Diploma or equivalent required; college in mental health valued.
• At least 1 year experience as a counselor in residential/mental health settings preferred.

Responsibilities

• Maintain safe, secure facility; monitor environment and cameras.
• Document events and daily activities in logs; write progress notes.
• Escort residents to appointments and assist with daily living tasks.
• Conduct monthly fire drills and apartment inspections.
• Sign-in and verify visitors; follow medication policies where applicable.
• Report crises immediately to clinical staff; participate in meetings.
• Adhere to PCMH policies and supervise relief staff as needed.

Skills

Crisis intervention

De-escalation

Customer service

Documentation

Safety monitoring

Education

High School Diploma

Job description

JOB SCOPE:The Front Desk Counselor provides supportive counseling and crisis intervention as required by individual residents. Major areas of responsibility include monitoring the safety and security of the facility, providing good customer service, and exercising good judgment in managing crises.ESSENTIAL FUNCTIONS:Maintain the environment of the facility safely and securely, including monitoring video surveillance cameras and conducting hourly building walk-throughs to assess the physical environment, and ensure the well-being of residents.Document significant building activities and events in the Communication Logbook.Perform light maintenance and housekeeping skills, such as picking up or emptying garbage, mopping up spills, shoveling snow, etc.Ensure all resident visitors provide identification and sign in the Visitor Log.Conduct monthly fire drills.Assess and respond to resident situations, including the utilization of de-escalation techniques.Report crises, untoward incidents, and emergencies immediately to the clinical staff on call and document such events in the program log, incident reports, and on appropriate forms in a timely manner.Order, supervise, and count medication in accordance with Licensed Housing Medication Policy and Procedures, where applicable.Maintain accurate client case records, including writing progress notes and creating service plans, when needed, and as promulgated in PCMH Policies and Procedures.Conduct apartment inspections and provide support to clients with regard to daily living skills.Escort clients in the community to medical, benefit, or other pertinent appointments.Participate in residential staff meetings.Remain on site until relief staff arrive.Adhere to personnel and residential policies and procedures as outlined in the PCMH Personnel Policies and Procedures Manual and the Residential Policies and Procedures Manual.Performs other duties, consistent with the goals and objectives of the program, as assigned by the Program Director or Regional Director for Residential Services.EDUCATION AND EXPERIENCE:High School Diploma or equivalent is required, college degree or 2 years of college in a mental health field desired.Minimum one year experience working as a counselor in a residential, mental health or related setting.