Front Desk Counselor

Postgraduate-Center-For-Mental-Heal; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Postgraduate-Center-For-Mental-Heal seeks a Front Desk Counselor to provide supportive counseling and crisis intervention for residents. The role includes monitoring safety, conducting building checks, and maintaining incident logs in a residential facility.

The ideal candidate has strong customer service and communication skills, with the ability to de-escalate crises and remain calm during emergencies. A high school diploma is required, with a college-level health background preferred.

Qualifications

• High School Diploma or equivalent is required.
• Minimum one year experience working as a counselor in a residential, mental health or related setting.
• College degree or 2 years of college in a mental health field is desired.

Responsibilities

• Maintain the environment of the facility safely and securely, including monitoring video surveillance cameras and hourly building walk-throughs.
• Document significant building activities and events in the Communication Logbook.
• Conduct monthly fire drills.
• Order, supervise, and count medication per policy where applicable.
• Maintain accurate client case records, including progress notes and service plans.
• Conduct apartment inspections and assist with daily living skills.
• Escort clients to medical or other pertinent appointments.
• Participate in residential staff meetings.
• Remain on site until relief staff arrive.
• Adhere to policies and procedures as outlined in manuals.

Skills

Customer service

Interpersonal skills

Oral and written communication

Time management

Judgment

De-escalation

Calm under pressure

Teamwork

Education

High School Diploma or equivalent

College degree in mental health (preferred)

2 years of college in mental health field (preferred)

Tools

Microsoft Office

Job description

JOB SCOPE: The Front Desk Counselor provides supportive counseling and crisis intervention as required by individual residents. Major areas of responsibility include monitoring the safety and security of the facility, providing good customer service, and exercising good judgment in managing crises.ESSENTIAL FUNCTIONS:Maintain the environment of the facility safely and securely, including monitoring video surveillance cameras and conducting hourly building walk-throughs to assess the physical environment, and ensure the well-being of residents.Document significant building activities and events in the Communication Logbook.Perform light maintenance and housekeeping skills, such as picking up or emptying garbage, mopping up spills, shoveling snow, etc.Ensure all resident visitors provide identification and sign in the Visitor Log.Conduct monthly fire drills.Assess and respond to resident situations, including the utilization of de-escalation techniques.Report crises, untoward incidents, and emergencies immediately to the clinical staff on call and document such events in the program log, incident reports, and on appropriate forms in a timely manner.Order, supervise, and count medication in accordance with Licensed Housing Medication Policy and Procedures, where applicable.Maintain accurate client case records, including writing progress notes and creating service plans, when needed, and as promulgated in PCMH Policies and Procedures.Conduct apartment inspections and provide support to clients with regard to daily living skills.Escort clients in the community to medical, benefit, or other pertinent appointments.Participate in residential staff meetings.Remain on site until relief staff arrive.Adhere to personnel and residential policies and procedures as outlined in the PCMH Personnel Policies and Procedures Manual and the Residential Policies and Procedures Manual.Performs other duties, consistent with the goals and objectives of the program, as assigned by the Program Director or Regional Director for Residential Services.KNOWLEDGE:Microsoft OfficeFoothold AWARDSCPR/First AidSKILLS AND ABILITIES:Strong customer services skillsExcellent interpersonal skills and ability to relate to residents.Strong oral and written communication skillsAbility to effectively manage timeGood judgmentAbility to appropriately assess and respond to situations, including ability to de-escalate residentsAbility to remain calm and focused in emergency situationsAbility to work effectively with others and demonstrate conflict resolution skillsEDUCATION AND EXPERIENCE:High School Diploma or equivalent is required, college degree or 2 years of college in a mental health field desired.Minimum one year experience working as a counselor in a residential, mental health or related setting.