Case Manager - ACT

Healthwatch South Tyneside; Chicago (IL); On-site; USD 55,000 - 70,000; Full time

Job summary

Healthwatch South Tyneside is seeking a Case Manager to provide non-clinical support to individuals with behavioral health needs, coordinating care and helping clients access community resources in Chicago.

The role involves outreach, needs assessments, intake support, and collaboration with clinicians and teams to ensure effective service delivery and safety compliance.

Qualifications

• Bachelor’s degree required in a related field.
• Experience in case management, social services, or behavioral health preferred.
• Experience working with vulnerable populations preferred.
• CPR/First Aid preferred.
• Valid driver’s license and reliable transportation required.

Responsibilities

• Outreach and engagement activities in community, home, and clinic settings.
• Conduct needs assessments and crisis intervention services.
• Establish and maintain professional client relationships.
• Assist with intake, orientation, and ongoing engagement to reduce barriers to care.
• Support care coordination: scheduling, reminders, follow-up.
• Plan and implement individual and group therapeutic activities.
• Collaborate with interdisciplinary teams for continuity of care.
• Develop and implement individualized service plans under supervision.
• Monitor progress and report updates to clinical staff.
• Connect clients to housing, transportation, employment, food, and healthcare resources.
• Assist clients with applications for public benefits or programs.
• Advocate for clients to improve access to services.
• Provide non-clinical support during crises and coordinate with clinical staff.
• Maintain documentation and comply with HIPAA and policies.

Skills

Crisis intervention

Care coordination

Client engagement

Documentation

Community resources navigation

Education

Bachelor’s degree in Human Services, Psychology, Social Work, or a related field

Job description

The Case Manager is responsible for providing non-clinical support services to individuals with behavioral health needs, specifically individuals with severe and persistent mental illnesses. This position plays a critical role in client engagement, care coordination, and service access by assisting individuals in navigating healthcare, asocial services, and community-based resources.

Job Duties

• Conduct outreach and engagement activities in community, home, and clinic-based settings.
• Conduct needs assessments and crisis intervention services (e.g., IM+CANS, LOCUS).
• Establish and maintain supportive, professional relationships with clients.
• Assist with client intake, orientation, and ongoing engagement efforts to reduce barriers to care.
• Support care coordination efforts, including appointment scheduling, reminders, and follow-up.
• Plan and implement individual and group therapeutic activities.
• Collaborate with interdisciplinary teams to ensure continuity of care and service alignment.
• Assist in developing and implementing individualized service plans under supervision.
• Monitor client progress and communicate updates to clinical staff.
• Connect clients to community resources including housing, transportation, employment, food assistance, and healthcare services.
• Assist clients in completing applications and accessing public benefits or community programs.
• Advocate on behalf of clients to reduce barriers and improve access to services.
• Provide non-clinical support during crisis situations, including de-escalation and coordination with clinical staff.
• Follow established protocols to ensure client safety and appropriate escalation when needed.
• Maintain accurate and timely documentation, including service logs, outreach activities, and client interactions.
• Ensure compliance with organizational policies, confidentiality standards, and regulatory requirements (e.g., HIPAA)
• Work closely with clinicians, counselors, and case managers to support service delivery.
• Participate in team meetings, case reviews, and supervision sessions.
• Support administrative and programmatic needs, as assigned.

Qualifications

• Bachelor’s degree in Human Services, Psychology, Social Work, or a related field.
• Experience in caser management, social services, or behavioral health.
• Experience working with vulnerable populations preferred.
• CPR/First Aid preferred.
• Valid driver’s license and reliable transportation required.