Resident Support & Care Coordination Specialist

US Skilled Serve; Montclair (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

PTO

Paid Holidays

401(k) with employer match

Continuing education opportunities

Supportive team environment

Job summary

Community Extended Care Hospital of Montclair is seeking a compassionate Social Services Assistant to support residents and families in a skilled nursing setting. You will assist with admissions, adjustment to long‑term care, discharge planning, and access to community resources while upholding residents' rights and dignity.

You will help with assessments, documentation, and care plan participation, ensuring HIPAA compliance and coordinated referrals in a fast-paced environment.

Qualifications

• Minimum one year of experience in healthcare, social services, customer service, or related field.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Basic computer proficiency and HIPAA confidentiality.

Responsibilities

• Assist with resident assessments and psychosocial documentation.
• Coordinate admissions, transfers, and discharge planning.
• Provide emotional support and resource information to residents and families.
• Complete social service documentation per state and federal regulations.
• Refer residents to community agencies and outside services.
• Participate in interdisciplinary care plan meetings.
• Advocate for resident rights and assist with grievances.
• Maintain confidential records in HIPAA-compliant manner.
• Support adjustment to facility and identify psychosocial needs.
• Assist with IDs, insurance, and community benefits when appropriate.

Skills

Communication skills

Organization skills

Confidentiality

Microsoft Office

Electronic Medical Records (EMR)

Education

High school diploma or equivalent

Associate's or Bachelor's degree in Social Work or related field

Tools

Microsoft Office

Electronic Medical Records (EMR)

Job description

Community Extended Care Hospital of Montclair is seeking a compassionate Social Services Assistant to support residents and families in a skilled nursing setting. You will assist with admissions, adjustment to long‑term care, discharge planning, and access to community resources while upholding residents' rights and dignity.

You will help with assessments, documentation, and care plan participation, ensuring HIPAA compliance and coordinated referrals in a fast-paced environment.