Resident Stability & Compliance Coordinator

TRAK Group; Cincinnati (OH); On-site; USD 24,000 - 34,000; Full time

Job summary

TRAK Group in Cincinnati, OH seeks a Resident Stability & Compliance Coordinator for a contract role in a shared services setting. This in-office position focuses on assisting residents with delinquent accounts, coordinating repayment plans, and working closely with Property Management to improve rent collection while promoting housing stability.

Ideal candidates are organized, compassionate, and detail-oriented, with strong communication and problem‑solving skills.

Qualifications

• High school diploma or equivalent
• Proficiency in Microsoft Word and Excel
• Strong computer skills and record-keeping
• Excellent written and verbal communication
• Interpersonal skills and handling sensitive conversations
• Ability to manage multiple assignments and meet deadlines
• Strong organizational skills and detail-orientation
• Ability to maintain confidentiality
• Ability to work independently with Property Management teams
• Willingness to complete required background checks and screenings

Responsibilities

• Identify residents with delinquent accounts without active repayment agreements.
• Follow up with residents regarding outstanding balances.
• Communicate with residents via phone, email, mail, and in person.
• Develop payment solutions with residents facing barriers.
• Assist with rent adjustments, hardship reviews, and repayment plans.
• Coordinate with rental assistance programs and community resources.
• Monitor delinquency trends with Property Managers.
• Support early-intervention strategies to reduce balances.
• Coordinate eviction referrals per procedures.
• Prepare delinquency reports and maintain records.
• Attend regular meetings with Property Managers to review outcomes.
• Ensure confidentiality and compliance with regulations.

Skills

Written and verbal communication

Interpersonal skills

Organizational skills

Attention to detail

Time management

Independent working

Education

High school diploma or equivalent

Associate's or bachelor's degree in related field

Tools

Microsoft Word

Microsoft Excel

Job description

Resident Stability & Compliance Coordinator

Setting/Hours: 100% In-Office | 8-5

Join trak group in partnering with a growing client in Cincinnati, Ohio that’s expanding its Shared Services team.

Website Summary

Trak group is partnering with a local housing organization seeking a Resident Stability & Compliance Coordinator for an immediate contract opportunity in Cincinnati, Ohio. This position focuses on supporting residents with delinquent accounts, coordinating repayment solutions, and working closely with Property Management to improve rent collection outcomes while promoting housing stability. The ideal candidate is organized, compassionate, and detail-oriented, with strong communication and problem-solving skills. This role requires the ability to navigate sensitive financial conversations, maintain accurate records, and balance resident support with established compliance requirements.

Responsibilities

• Identify residents with delinquent rental accounts who do not have active repayment agreements.
• Conduct timely follow-up with residents regarding outstanding balances.
• Communicate with residents through phone calls, emails, written correspondence, and in-person visits.
• Work with residents to identify financial barriers and develop appropriate payment solutions.
• Assist with rent adjustments, hardship reviews, and repayment agreements.
• Connect residents with available rental assistance programs and community resources.
• Collaborate with Property Managers to monitor delinquency trends and collection activities.
• Support early-intervention strategies to reduce outstanding balances and prevent further delinquency.
• Coordinate timely eviction referrals when necessary and in accordance with established procedures.
• Prepare delinquency reports and maintain accurate resident account documentation.
• Participate in regular meetings with Property Managers to review collection efforts, challenges, and outcomes.
• Ensure confidentiality of resident information and compliance with applicable regulations, policies, and procedures.

Must-Haves

• High school diploma or equivalent.
• Proficiency in Microsoft Word and Excel.
• Strong computer skills and experience maintaining accurate records.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and ability to handle sensitive conversations professionally.
• Ability to manage multiple assignments, prioritize responsibilities, and meet deadlines.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality when handling resident and financial information.
• Ability to work independently and collaborate with Property Management teams.
• Willingness to complete required background check, driving record check, and 10-panel drug screening.

Preferred

• Previous experience in rent collection, accounts receivable, or property management.
• Associate's or bachelor's degree in a related field.
• Experience working with delinquent accounts or repayment agreements.
• Familiarity with rental assistance programs and housing-related financial support.
• Experience preparing financial, delinquency, or collection reports.
• Background working with residents or customers experiencing financial hardship.

Position Details

Location: Cincinnati, OH –West Liberty Street

Employment Type: Full-time contract

Assignment Duration: Up to 6 months

Compensation: $21.00 per hour

Schedule: Monday–Friday, 8: 00 AM–4: 40 PM, with a 40-minute unpaid lunch

Weekend Hours: Occasional, as needed

Start Date: As soon as possible, pending required screenings

Interview Process: Interview with the client's Human Resources department

Pre-Employment Requirements: Background check extending to adulthood, driving record check, and 10-panel drug screening