Resident Specialist

Peak Management, LLC; Grand Rapids, Northern (MI, KY); Hybrid; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

On-call Premium

PTO

401(k) with Matching

Sign-on Bonus

Job summary

Peak Management is seeking a Resident Specialist to join our Ramblewood Apartments team in Grand Rapids, Michigan. You will interact directly with prospective and current residents to help achieve maximum occupancy and deliver exceptional customer service.

The role requires patience, professionalism, and teamwork with residents and staff. A solid understanding of Fair Housing, reliable transportation, and the ability to work across property events are essential.

Qualifications

• Interact with prospective and current residents to maximize occupancy.
• Provide high quality customer service to residents and staff.
• Foster positive relationships with residents and communities through events.
• Understanding of Fair Housing regulations.

Responsibilities

• Interact directly with prospective and current residents to achieve maximum occupancy.
• Provide high quality customer service to residents and staff.
• Foster a positive, collaborative relationship with residents and communities through events and programs.
• Support team efforts to maintain compliance with Fair Housing laws.
• Assist with tours and resident communications as needed.

Skills

Customer Service

Communication

Interpersonal Skills

Teamwork

Organizational Skills

Job description

Smile, you found us! Looking for a career change in 2026? Come find out what makes Peak “THE PLACE” to work and live. Peak is looking for a “ROCKSTAR” Resident Specialist to join our team at our beautiful 1,100+ unit property, Ramblewood Apartments.

• Ideal candidate interacts directly with prospective and current residents to achieve maximum occupancy.
• Ideal candidate works patiently, professionally, and cooperatively with residents and staff to provide high quality customer service.
• Fosters a positive, active, and collaborative relationship with residents, and communities with annual, monthly, weekly resident functions and events.
• Should demonstrate solid understanding of Fair Housing.
• Must have reliable transportation.

Why come work for us? Peak Management provides a superb compensation and benefit package, including medical, dental, and life insurance. In addition, we also provide on-call premium and PTO (including your birthday!). Looking ahead for retirement? We got that covered too! We also offer a 401(k) plan with generous employer matching.

**$500 SIGN-ON BONUS INCLUDED**

If you are a positive person and like to make things happen, this is the opportunity for you!

Peak Management is an Equal Opportunity Employer. These laws prohibit discrimination on the basis of race, color, religion, sex, national origin, or status as an individual with a disability or protected veteran.

Requirements

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer and standing and walking, giving tours, and meeting with potential tenants.
• Must be able to lift up to 15 pounds at times.
• Must be able to traverse a variety of properties with stairs and in a variety of weather

Core Values

In order to achieve success, the Peak Management team must embrace certain core principles and values:

Positive People that Make it Happen!

• I Can & I Will
• I Care
• No Drama
• Keep Climbing

Benefits

We offer a competitive salary and generous benefit package, along with Paid Time Off (PTO) and 401(k) with ER matching