Resident Services Supervisor: Hospitality & Operations Lead

North Hill Needham Inc.; Needham (MA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Free meals

Free parking

Free on-site fitness center

Health & Dental Benefits

401(k) with company match

Tuition Reimbursement

Job summary

North Hill Needham Inc. is seeking a Resident Services Supervisor in Needham, MA. This critical role involves building relationships with residents, overseeing daily operations, and ensuring exceptional guest services.

The ideal candidate will have strong leadership skills and experience in hospitality or senior living, with a focus on delivering top-notch service. North Hill offers a supportive environment, emphasizing teamwork and personal development.

Compensation ranges from $60,000 to $70,000 annually, based on qualifications and experience.

Qualifications

• 3-5 years experience in hospitality, resident services, executive administration, or related fields.
• Prior supervisory or team leadership experience preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as the first point of contact for residents and visitors.
• Manage calendars and schedule meetings.
• Supervise daily concierge operations.

Skills

Customer service skills

Organization

Relationship building

Communication

Education

Associate's or Bachelor's degree

Tools

Microsoft Office

Job description

North Hill Needham Inc. is seeking a Resident Services Supervisor in Needham, MA. This critical role involves building relationships with residents, overseeing daily operations, and ensuring exceptional guest services.

The ideal candidate will have strong leadership skills and experience in hospitality or senior living, with a focus on delivering top-notch service. North Hill offers a supportive environment, emphasizing teamwork and personal development.

Compensation ranges from $60,000 to $70,000 annually, based on qualifications and experience.