Resident Services Supervisor — Field Tech Lead

Packsize International; Dallas (TX); Presencial; USD 53.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision coverage

401(k) retirement plan

Paid Time Off

HSA/FSA

Descripción de la vacante

Packsize is seeking a Resident Services Supervisor to lead a team of Resident Service Engineers at customer sites. You will install, maintain, and support Packsize equipment while delivering 5-Star service and ensuring safety and compliance.

Based in Greencastle, PA with occasional travel, you will supervise training, manage site workload, and drive KPI performance while coaching staff and maintaining strong customer relationships.

Formación

• Associate degree or vocational technical training preferred.
• Bachelor’s degree in related area preferred.
• Strong mechanical and troubleshooting skills required.

Responsabilidades

• Complete and pass all training courses.
• Develop expert knowledge of Packsize hardware and software technologies.
• Read and interpret electrical schematics and mechanical drawings.
• Understand and utilize diagnostic tools and KPI data.
• Lead and coach team members to high performance.
• Manage and complete site workload and preventive maintenance.

Conocimientos

Customer service

Excel

Word

Windows

Mechanical skills

Troubleshooting

Lifting 50 lbs

Driver's license

Independent judgment

Communication

Educación

Associate degree

Vocational training

Bachelor's degree

Descripción del empleo

Packsize is seeking a Resident Services Supervisor to lead a team of Resident Service Engineers at customer sites. You will install, maintain, and support Packsize equipment while delivering 5-Star service and ensuring safety and compliance.

Based in Greencastle, PA with occasional travel, you will supervise training, manage site workload, and drive KPI performance while coaching staff and maintaining strong customer relationships.