Resident Services Specialist 3rd Shift

ACCESS, Inc.; Akron (OH); On-site; USD 18,000 - 22,000; Full time

Job summary

ACCESS, Inc. is seeking a Resident Services Specialist for the 11:00pm-7:00am shift to help ensure the safety and well-being of residents at the Emergency Shelter in Akron, OH. The role focuses on security, crisis management, and compassionate support within a 10-person team.

The successful candidate will supervise residents during shifts, coordinate with support staff, and maintain strict confidentiality while documenting all activities and policies adherence.

Qualifications

• Requires mature, responsible individual with social services experience.
• Must demonstrate crisis management, listening, and communication skills.
• Able to maintain professional and personal boundaries and resolve conflicts.

Responsibilities

• Maintain safety and security of residents and facility.
• Perform hourly building checks and document completion.
• Conduct house, dining, playroom, teen room, and hallway checks.
• De-escalate conflicts per agency protocol and monitor visitors.
• Follow emergency procedures and log shelter activities.
• Supervise residents during shifts and enforce rules from the handbook.
• Assist residents in accessing needed support services.
• Complete shift reports, logs, and required paperwork.
• Ensure confidentiality of resident files and property.
• Attend scheduled staff meetings and perform additional duties as assigned.
• Third shift duties include cleaning, laundry, and breakfast setup.

Skills

Crisis management

Active listening

Verbal communication

Written communication

Boundary management

Conflict resolution

Basic computer skills

Job description

Seeking a Resident Services Specialist 3rd Shift: 11:00pm-7:00am

Job Description

ACCESS, Inc. Is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Karla Straus Director of Human Resources, 330-376-0997 Ext 211

ACCESS is dedicated to assisting women and children in our community that are experiencing homelessness. The agency encourages the development of self-esteem and promotes the attainment of self-sufficiency through its commitment to providing a safe, supportive and holistic environment and through its programs of housing, education, advocacy and empowerment.

We are looking for a Resident Services Specialist to join our 10 person strong team. Our ideal candidate is attentive, punctual, and engaged. The position is responsible for the safety and security of the residents and premises of the Emergency Shelter.

QUALIFICATIONS

Required: Demands a mature, responsible individual with experience in social services. They must possess excellent skills in: crisis management, listening, verbal and written communication, maintaining professional and personal boundaries, conflict resolution and basic computer skills. Must be available for shifts 11:00pm-7:00am. Reliable transportation required.

Preferred: Demonstrated knowledge of community resources and an understanding of issues affecting individuals experiencing homelessness. Demonstrated knowledge of emergency medical procedures.

DUTIES AND RESPONSIBILITIES

Security Duties

• Maintain the safety and security of residents and facility
• Complete building checks at stipulated times (each hour) (all doors, rooms, alarms, emergency exits, etc.) and document completion
• Maintain an active presence in the building by conducting required house checks, dining room checks, playroom and teen room checks and a walk through of the building
• Intervene, as necessary, to protect residents from injuring other residents, staff and/or themselves (according to policy.)
• Ensure outside individuals have permission to be on property, document any visitor to the building in the ‘visitor log.’
• Full understanding of emergency procedures including: fire evacuation, gas and electricity shut off, power failure protocol, etc
• Distribute incoming mail (according to agency policy.)
• Keep staff workspace clean and organized
• Remain at his or her post until relieved by another employee. Brief incoming staff regarding all pertinent information. May assist in staff coverage
• De‑escalate potentially volatile situations between residents when necessary (per agency protocol.)
• Maintain telephone coverage during shift. Monitor security cameras
• Interact professionally and maintain appropriate boundaries with residents, employees, visitors and guests
• Follow all agency policy and procedures
• Document in the log all shelter activities and happenings during assigned shift
• Responsible for adhering to all policy and procedures as outlined in the employee handbook and other departmental procedure manuals
• Be open minded to change within the work environment

Resident Services Specialist Duties

• Supervise residents during assigned shift. Enforce all regulations in the resident handbook
• Assist residents in adjusting to their stay. Direct residents to whichever support staff they need to see for their needs
• Supervise the residents' activities in the shelter for daily chores, signing in and out, meal times, usage of play rooms and teen activity rooms. Make sure residents are up on time and in bed on time. Monitor curfew times by accurately accounting for each residents' whereabouts
• Read and initial shift reports and daily logs. Complete all required paperwork for the shift including daily logs. Document verbal and written warnings as defined by agency protocol
• Maintain confidentiality of residents' files and logs
• Obtain verification from residents to substantiate employment, curfew extensions, twelve step meetings, house restrictions, etc
• Comply with agency OTC medication and lock box procedures
• Monitor resident usage of agency phones
• Maintain resident property and storage (according to agency policy.) Inventory, pack and secure residents’ property until such time property may be discarded (48 hrs.). Prepare resident rooms as necessary
• Specific shifts may be asked to perform additional duties (resident resume preparation, welcome meetings, etc.)
• Attend staff meetings as scheduled
• Carry out all other duties as assigned by a supervisor
• Third shift must complete scanning, shredding, office and bathroom cleaning, laundry and breakfast set-up/clean up for residents
• Monitor dining room during meal times
• Make sure all paperwork is completed before ending shift

Physical Requirements

• Occasional need to climb stairs while carrying items up to 25 lbs
• Must be able to remain in a stationary position during shift
• Moves items up to 25 lbs
• Moves throughout the building multiple times a day
• Bending, twisting, kneeling, reaching occasionally