Resident Services Specialist

ACCESS, Inc.

Akron (OH)

On-site

USD 32,000 - 34,880

Full time

14 days+

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Benefits offered by this job

Employee assistance program

Flexible schedule

Job summary

ACCESS, Inc. is looking for a Resident Services Specialist to work third shift (3:00pm-11:00pm). The ideal candidate should possess strong crisis management skills and a background in social services. Responsibilities include maintaining safety, supervising residents, and documenting activities within the emergency shelter.

This full-time position pays $16.00 per hour and offers benefits such as an employee assistance program and flexible scheduling. Candidates must have a high school diploma and at least one year of social work experience.

Qualifications

Mature individual with experience in social services or health care.
Must be available for shifts 3:00pm-11:00pm.
Reliable transportation required.

Responsibilities

Maintain safety and security of residents and facility.
Supervise residents during assigned shift.
Document in the log all shelter activities during assigned shift.

Skills

Crisis management

Verbal communication

Written communication

Conflict resolution

Basic computer skills

Education

High school or equivalent

Tools

Crisis intervention techniques

Job description

Resident Services Specialist- 3rd Shift 11:00pm-7:00am

Week 1: Work Thursday

Week 2: Work Friday

8 hrs per week

Job Description

ACCESS, Inc. is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Karla Straus, Director of Human Resources, 330-376-0997 Ext 211.

ACCESS is dedicated to assisting women and children in our community who are experiencing homelessness. The agency encourages the development of self-esteem and promotes attainment of self-sufficiency through its commitment to providing a safe, supportive and holistic environment and through its programs of housing, education, advocacy and empowerment.

We are looking for a Resident Services Specialist to join our 10 person strong team. Our ideal candidate is attentive, punctual, engaged, and passionate about Social Work. The position is responsible for the safety and security of the residents and premises of the Emergency Shelter.

Qualifications

Required: Demands a mature, responsible individual with experience in social services or health care. They must possess excellent skills in crisis management, listening, verbal and written communication, maintaining professional and personal boundaries, conflict resolution, and basic computer skills. Must be available for shifts 3:00pm-11:00pm. Reliable transportation required.

Preferred: Demonstrated knowledge of community resources and an understanding of issues affecting individuals experiencing homelessness. Demonstrated knowledge of emergency medical procedures.

Duties and Responsibilities

Security Duties

Maintain the safety and security of residents and facility
Complete building checks at stipulated times (each hour) (all doors, rooms, alarms, emergency exits, etc.) and document completion
Maintain an active presence in the building by conducting required house checks, dining room checks, playroom and teen room checks and a walk through of the building
Intervene, as necessary, to protect residents from injuring other residents, staff and/or themselves (according to policy.)
Ensure outside individuals have permission to be on property, document any visitor to the building in the visitor log
Full understanding of emergency procedures including: fire evacuation, gas and electricity shut off, power failure protocol, etc
Distribute incoming mail (according to agency policy)
Keep staff workspace clean and organized
Remain at his or her post until relieved by another employee. Brief incoming staff regarding all pertinent information. May assist in staff coverage
De-escalate potentially volatile situations between residents when necessary (per agency protocol)
Maintain telephone coverage during shift. Monitor security cameras
Interact professionally and maintain appropriate boundaries with residents, employees, visitors and guests
Follow all agency policy and procedures
Document in the log all shelter activities and happenings during assigned shift
Responsible for adhering to all policy and procedures as outlined in the employee handbook and other departmental procedure manuals
Be open minded to change within the work environment

Resident Services Specialist Duties

Supervise residents during assigned shift. Enforce all regulations in the resident handbook
Assist residents in adjusting to their stay. Direct residents to whichever support staff they need to see for their needs
Supervise the residents' activities in the shelter for daily chores, signing in and out, meal times, usage of play rooms and teen activity rooms. Make sure residents are up on time and in bed on time. Monitor curfew times by accurately accounting for each residents' whereabouts
Read and initial shift reports and daily logs. Complete all required paperwork for the shift including daily logs. Document verbal and written warnings as defined by agency protocol
Maintain confidentiality of residents' files and logs
Obtain verification from residents to substantiate employment, curfew extensions, twelve step meetings, house restrictions, etc
Comply with agency OTC medication and lock box procedures
Monitor resident usage of agency phones
Maintain resident property and storage (according to agency policy). Inventory, pack and secure residents’ property until such time property may be discarded (48 hrs.). Prepare resident rooms as necessary
Specific shifts may be asked to perform additional duties (resident resume preparation, welcome meetings, etc.)
Attend staff meetings as scheduled
Carry out all other duties as assigned by a supervisor
Third shift must complete scanning, shredding, office and bathroom cleaning, laundry and breakfast set-up/clean up for residents
Monitor dining room during meal times
Make sure all paperwork is completed before ending shift