Guest Services Specialist (Homeless Shelter) -3rd shift

LifePath Christian Ministries; York (York County); On-site; USD 28,000 - 40,000; Full time

Job summary

LifePath Christian Ministries in York, PA is seeking a Guest Services Specialist with 1 year of human relations or customer service experience. This role supports front desk operations, screens guests, answers calls, and helps maintain a secure, welcoming facility.

You will conduct guest intakes, provide shelter orientation, coordinate linens and supplies, and document information while upholding LifePath’s Faith-based values. Strong communication and computer skills with MS Office are essential.

Qualifications

• Excellent interpersonal and written/oral communication skills.
• Experience in customer service or related roles.
• Proficiency with MS Office and basic computer/database tasks.

Responsibilities

• Oversee front desk operations: answer calls, screen guests, monitor security cameras
• Conduct guest intakes and provide shelter orientation
• Manage guest chores and stock supplies
• Assist with linen laundering and daily operations
• Document guest information and ensure safety and confidentiality
• Attend staff meetings and participate in team communication

Skills

Interpersonal relations

Written and oral communication

Customer service experience

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

Job Title: Guest Services Specialist - 1 year Human Relations or Customer Service experience required

Description

FLSA: Non-exempt

Essential Duties:

• Provide oversight of front desk which includes answering the telephone, screening guests, and monitoring security cameras
• Maintains security of facility through routine methods
• Conducts intakes for new guests
• Provides shelter orientation tour for new guests to include a shower, processing belongings, and gather linens and toiletries
• Oversees and assigns guest chores and stock supplies
• Assist in completion of daily linen laundering as needed
• Engages shelter guests with compassion and understanding, while also setting healthy boundaries
• Documents any pertinent information regarding guests including intake, medications, scanning for services as appropriate
• Regularly walks the building and conducts bed/bathroom checks and appropriately deals with rule and/or unsafe/unsanitary violations
• Contacts emergency services should the need arise and maintain a calmness amongst the guests while situations are being handled
• Attends and actively participates in staff meetings

Other Duties:

• Any other duties as required by supervisor
• Assist in the food services area on an as needed basis
• Evaluate emergency situations and handles them when the Supervisor is not in the area
• Maintains confidentiality of all data, including guests, employee, and operational data

Education/Qualifications:

• High School or equivalent
• Must have a committed personal relationship with Jesus Christ
• Must agree with and sign LifePath’s Statement of Christian faith and be able to share that faith and knowledge with staff and guests
• Must have excellent and demonstrated interpersonal relations and both written and oral communication skills
• Proficiency with MS Office Suite, computer input, and database management

Other Factors to Consider:

• Ability to walk, stand and/or sit for long periods of time, reach, lift, bend, kneel, stoop, climb stairs, push, and pull items weighing 25 pounds or less; manual dexterity; auditory and visual skills; ability to follow written and oral instructions and procedures.
• Excellent reading and writing skills; typing/computer usage; proficient interpersonal relations and communicative skills; ability to follow written and oral instructions and procedures;
• Possess a valid Pennsylvania Driver’s License

Working Conditions:

• Inside and outside environment