Resident Services Specialist

West Shore; Saint Augustine Beach (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

West Shore is seeking a full-time Resident Services Specialist for a premier apartment community in St. Augustine, FL.

You will welcome residents, coordinate events, handle inquiries and help maintain a vibrant community with a strong sense of belonging. You will work with the property manager and team, manage communications, log resident issues, support lease actions, and promote a positive resident experience through engagement and timely service.

Qualifications

• Management experience in a residential property setting or similar environment.
• Strong interpersonal and communication skills.
• Ability to coordinate events and engage residents.

Responsibilities

• Welcome residents, prospective residents, guests, and vendors to promote retention.
• Maintain knowledge of the community and surrounding area.
• Log resident issues and service requests.
• Assist residents with lease violations under supervision.
• Coordinate monthly resident events.
• Oversee newsletters and social media engagement.
• Greet, tour and lease to prospects.

Skills

Management experience

Customer service

Event coordination

Tools

Kingsley platform

Job description

Full job description

We are presently accepting resumes for a full-time Resident Services Specialist for one of our beautiful apartment communities in St Augustine, FL. This is an excellent opportunity to join a growing and dynamic company with a broad future and a promote-from-within company culture. We are seeking polished, engaging and energetic leaders with management experience and a commitment to apply their very best in a high-energy, upscale environment that rewards your efforts. Through training, coaching and continued, education we develop our community managers to become the best in the industry!

In addition to a competitive salary, we offer a generous commission structure, full medical and dental benefits, paid holidays, vacation time, continued training, advancement opportunities and much more!

The Resident Services Specialist should endeavor to provide excellent customer service to residents, prospective residents, guests, and vendors. Resident Service team members are the face of the property and promote a sense of community. The Resident Services Specialist will work directly with the property manager and property team members to ensure the highest quality experience possible for the residents.

ESSENTIAL JOB DUTIES:

• Provide an open and welcoming environment for residents, prospective residents, guests, and vendors to promote maximum resident retention.
• Acquire a broad knowledge of the community and the surrounding area.
• Prepare and maintain log of resident issues and services provided.
• Assist residents with resolution of lease violations under the direct supervision of the Property Manager.
• Prepare and deliver move in and renewal gifts.
• Promote a strong sense of community. Help connect residents to one another. Help develop and maintain a strong and healthy identity for the property.
• Coordinate all resident events. Minimum of one event per month.
• Manage social media and promote reputation management engagement. Oversee monthly newsletter distribution.
• Manage Kingsley platform and address any resident concerns within 24 hours.
• Greet, tour and lease to prospects as well as respond to any leads that come in.

COMPETENCIES:

• Understand the needs of the resident population and property in which they live.
• Willingness and ability to work some evenings and weekends; and act respectfully, be patient and with consistency.
• Flexibility and ability to manage a complex workload in varied work environments
• Strong interpersonal, communication, organization, writing and computer skills

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.