Resident Services & Property Operations Coordinator

Elite Property Management; York (York County); On-site; USD 32,000 - 34,000; Full time

Job summary

Elite Property Management seeks a Property Coordinator to support daily operations across a residential portfolio. You will be the main liaison between residents, vendors, and the property management team, handling maintenance inquiries, inspections, move-ins/outs, and onboarding of new properties.

The role requires strong organization, timely communication, and field experience. You will coordinate with contractors, assist leasing, supervise maintenance workers, ensure compliance with policies

Qualifications

• Associate’s degree or equivalent in property management, social services, or related field.
• 1–2 years in a residential property or customer service-focused role.
• Strong interpersonal skills; maintain professionalism in sensitive resident interactions.
• Familiarity with local housing regulations, rental assistance programs, and fair housing laws is a plus.
• Self-directed and dependable with excellent time management and follow-through.
• Comfortable working in the field, traveling between sites, and occasionally responding to after-hours needs.
• Technologically proficient with regular use of smartphone apps, email, and Google Workspace.
• Experience with property management software (AppFolio, Buildium, Yardi) preferred.
• Valid driver’s license and reliable transportation required.

Responsibilities

• Serve as the first point of contact for residents regarding maintenance issues and general inquiries.
• Conduct routine property inspections to identify maintenance needs and hazards.
• Coordinate access for vendors and quality control of field work orders.
• Assist with move-ins/outs, notices, and charge determinations.
• Support resident engagement with updates on repairs, policies, and schedules.
• Document on-site observations and lease violations in an organized manner.
• Monitor common areas and curb appeal; report safety or cleanliness issues.
• Assist onboarding of new properties and coordination with project leads.
• Support leasing team with showings, applications, and follow-ups.
• Oversee maintenance staff and communicate with vendors to ensure quality and compliance.

Skills

Customer service

Time management

Communication

Field work

Google Workspace

Mobile apps

Education

Associate’s degree or equivalent

Tools

AppFolio

Buildium

Yardi

Job description

Elite Property Management seeks a Property Coordinator to support daily operations across a residential portfolio. You will be the main liaison between residents, vendors, and the property management team, handling maintenance inquiries, inspections, move-ins/outs, and onboarding of new properties.

The role requires strong organization, timely communication, and field experience. You will coordinate with contractors, assist leasing, supervise maintenance workers, ensure compliance with policies