Floating Services Coordinator I (Firehouse Square)

MidPen Housing Corporation; Belmont (CA); On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

Dental Insurance

Vision Insurance

Life & Disability Insurance

403(b) Retirement

Education Reimbursement

FSA (Childcare/Medical/Commuter)

EAP Program

Pet Insurance

Paid Time Off

Company Holidays

Wellness Days

Job summary

MidPen Housing Corp. is seeking a Floating Services Coordinator I to deliver resident programs and coordinate community services across San Mateo County properties.

You'll engage residents with after-school, health, nutrition, and education initiatives while working with local partners to expand services and promote stability. Strong communication in English/Spanish is essential, along with a commitment to inclusive, accessible programs.

Qualifications

• Customer service orientation and community-building skills to help residents settle into their homes.
• Strong judgment, discretion, and problem-solving when working with families and students.
• Willingness to work with high-needs populations and untapped communities.
• Attention to detail and ability to work independently in a fast-paced environment.
• Excellent reading, writing and verbal communication; capable of navigating multiple languages with translation tools.

Responsibilities

• Deliver onsite programs and ensure compliance with standards and regulations.
• Conduct outreach to promote resident services (door-to-door, phone, email).
• Prepare and submit required documentation for MidPen and external agencies.
• Provide crisis intervention for low-to-moderate situations and follow reporting procedures.
• Support partnership goals and communicate improvement needs to supervisor.
• Collaborate with local community agencies and monitor partner service delivery.
• Assist with property-level needs assessments and follow-up actions.
• Participate in property plan development and respond to resident needs.
• Provide exemplary customer service and responsiveness.
• Maintain accurate records and timely reporting per policies.
• Participate in team meetings, trainings, and property events; keep supervisor informed.
• Foster collaboration with Property Management and colleagues.

Skills

Customer service

Community outreach

Bilingual English/Spanish

Relationship building

Communication

Detail-oriented

Language support

Tech proficiency

Education

High School Diploma or GED

1 year in related field

Degree progress preferred

Tools

Outlook

OneDrive

Teams

Zoom

Salesforce

Microsoft Office

Job description

Floating Services Coordinator I (Firehouse Square)

About MidPen

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 142 properties is home to 22,800 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

Property Name: Regional Floater - Serving San Mateo County
Property Type: Family

TheFloatingServicesCoordinatorIplays a vital role in delivering and engaging partners to deliver educational, health and wellness, and asset-building programming for residents ofMidPenproperties. TheFloatingServices Coordinator Iprovides access to and delivers programs such as: After School Program, Summer Program, Academic Support and College ReadinessAssistance, ESLProgram, Health and Education Workshops, Food Security Programs, Nutrition and Physical Activity, Economic Empowerment Program, Workforce Development, Rental Assistance, and Lease Education. This position also leadsoutreachefforts andplanscommunity events/interactionsto helpbuild trust and engagement.

Responsibilities

• Deliver onsite programs and ensure compliance with standards and regulations.
• Conduct outreach (door-to-door, phone, email) to promote resident services.
• Prepare and submit required documentation for MidPen and external agencies.
• Provide crisis intervention for low-to-moderate situations and follow mandated reporting procedures.
• Support partnership goals and communicate improvement needs to supervisor.
• Collaborate with local community agencies and monitor partner service delivery.
• Assist with property-level needs assessments and follow-up actions.
• Participate in property plan development and respond to resident needs.
• Provide exemplary customer service and responsiveness.
• Maintain accurate records and ensure timely reporting per policies.
• Participate in team meetings, trainings, and property events; keep supervisor informed.
• Foster collaboration with Property Management and colleagues.

Qualifications

Knowledge, Skills, and Abilities

• Demonstrated customer service orientation and strong relationship and community-building skills to help new residents transition into their homes
• Solid judgment, discretion, and problem-solving skills when working with families and students
• Desire to work with high needs and untapped populations
• Strong attention to detail and organizational skills and demonstrated ability to work independently
• Excellent reading, writing and verbal communications skills and comfortable communicating across language barriers, including using translation apps and services to navigate multiple language needs; bilingual requirements are determined based on resident/property population and will be applied accordingly
• Effectively use Outlook, OneDrive, Teams, Zoom, Salesforce, Microsoft Office Suite and other technology tools to support interactions with peers and supervisor

Working Conditions

• Must be available to work 9:00 AM - 6:00 PM, Monday through Friday & a minimum of one but up to two or more evening(s) until 7:00 PM
• Ability to travel between properties

Physical Requirements

• Constantly perform desk-based computer tasks, frequently sitting
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds
• Rarely twist/bend/stoop/squat, kneel/crawl

Education and Experience

• High School Diploma or GED and 1 year of experience and/or training in community development, social services, or related field; Progress towards a 2-year or 4-year college degree preferred.
• Minimum of one (1) year experience working in any of the following related areas:
  • Families, adults, and youth in a diverse population
  • Youth (5-12 age range) in a classroom or after school setting
  • Older adults/elderly support and service
• Experience supporting program and service implementation and coordination
• Experience collaborating with local service providers preferred

Pay Range

$24.62 - $27.70 Hourly - Pay based on applicable experience and qualifications

Bilingual in English and Spanish required

• Dental, Vision, Life & Disability Insurance
• 403(b) Retirement Investment
• Employee Education Reimbursement Program
• FSA for Childcare, Medical, and Commuter Benefits
• EAP Program
• Pet Insurance
• Paid Time Off
• Company Holidays
• Wellness Days

EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We are committed to providing an inclusive and accessible hiring process. If you need a reasonable accommodation for any part of the application or interview process, please notify your recruiter. Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.