Resident Services & Programs Coordinator

Breaking Ground; New York (NY); On-site; USD 42,000 - 58,000; Full time

Job summary

Breaking Ground in the Bronx is seeking a Tenant Services Coordinator to oversee the Tenant Services Office at Boston Road. You will coordinate programs, engage residents, and collaborate with building management and partner agencies to foster safe, stable housing and active tenant participation.

The role requires strong organizational and written communication skills, experience in human services, and the ability to manage multiple tasks across two building sites.

Qualifications

• Two years of satisfactory full-time experience in Human Services or related field, or equivalent education and/or related work experience
• Excellent writing, interpersonal, and organizational skills
• Ability to multitask and shift easily between tasks
• Ability to work with diverse population, including persons with chronic mental illness
• Outgoing and easily approachable nature preferred
• Bachelor’s Degree or equivalent experience
• Proficiency in using Microsoft Word, Excel, Publisher and Access

Responsibilities

• Manage the Tenant Services calendar of events for assigned building sites, maximum of 2 building sites
• Oversee development and implementation of a wide range of programs and activities for residents
• Recruit and manage tenant and external volunteer opportunities
• Perform administrative tasks as needed including monthly building newsletter production, monthly reports, etc.
• Coordinate with Building Management, partner agencies, other Breaking Ground programs, and outside agencies
• Liaise with tenants to address needs and concerns as needed
• Accompany tenants on off-site excursions or events arranged by Breaking Ground
• Serve as tenant contact for questions and concerns; redirect tenants to appropriate staff; keep social service and building management informed of tenant involvement
• Perform other duties as assigned

Skills

Writing

Interpersonal skills

Organizational skills

Multitasking

Education

Bachelor’s Degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Publisher

Microsoft Access

Job description

Breaking Ground in the Bronx is seeking a Tenant Services Coordinator to oversee the Tenant Services Office at Boston Road. You will coordinate programs, engage residents, and collaborate with building management and partner agencies to foster safe, stable housing and active tenant participation.

The role requires strong organizational and written communication skills, experience in human services, and the ability to manage multiple tasks across two building sites.