Tenant Services Coordinator, Times Square

Breaking Ground; New York (NY); On-site; USD 55,000 - 73,000; Full time

Job summary

Breaking Ground offers a position in Times Square to oversee the Tenant Services Office, ensuring safe and well-managed permanent housing while engaging residents and coordinating programs.

The role reports to the Assistant Director, Tenant and Aging Services, with travel between two building sites in the same borough, a 35-hour work week, and some evenings or weekends as needed. Strong communication and organizational skills are essential.

Qualifications

• Two years of full-time work experience in Human Services or related field.
• Excellent writing, interpersonal, and organizational skills.
• Ability to multitask and shift easily between tasks.
• Ability to work with a diverse population, including persons with chronic mental illness.
• Outgoing, approachable nature preferred.
• Bachelor’s Degree or equivalent experience. Proficiency in Microsoft Windows and Office.

Responsibilities

• Manage the Tenant Services calendar of events for two building sites.
• Oversee development and implementation of programs and activities for residents.
• Recruit and manage tenant and external volunteer opportunities.
• Produce monthly building newsletters and monthly reports.
• Coordinate with Building Management, partner agencies, and Breaking Ground programs.
• Liaise with tenants to address needs and concerns.
• Accompany tenants on off-site excursions or events.
• Serve as tenant contact for questions and concerns; redirect tenants to appropriate staff.
• Perform other duties as assigned.

Skills

Writing

Interpersonal skills

Organizational skills

Multitasking

Diversity sensitivity

Outgoing personality

Education

Bachelor’s Degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Publisher

Microsoft Access

Job description

Tenant Services Coordinator, Times Square

Times Square, New York, NY 10036, USA

Job Description

We are seeking a Tenant Services Coordinator to oversee the operation of the Tenant Services Office. The role focuses on providing safe, secure, and well‑managed permanent housing, engaging tenants, coordinating programs, and collaborating with building management and partner agencies. This position reports to the Assistant Director, Tenant and Aging Services.

This position has a 35‑hour work week. Hours are Monday‑Friday, 9:00 AM – 5:00 PM, with some evening and weekend flexibility. It may require travel between up to two building sites in the same borough.

Essential Duties and Responsibilities

• Manage the Tenant Services calendar of events for up to two assigned building sites.
• Oversee development and implementation of a wide range of programs and activities for residents.
• Recruit and manage tenant and external volunteer opportunities.
• Perform administrative tasks such as monthly building newsletter production and monthly reports.
• Coordinate with Building Management, partner agencies, other Breaking Ground programs, and outside agencies.
• Liaise with tenants to address needs and concerns as needed.
• Accompany tenants on off‑site excursions or events arranged by Breaking Ground.
• Serve as tenant contact for questions and concerns; redirect tenants to appropriate staff and keep social service and building management informed of tenant involvement.
• Perform other duties as assigned.

Minimum Qualifications

• Two years of satisfactory full‑time work experience in Human Services or related field, or equivalent education and/or related work experience.
• Excellent writing, interpersonal, and organizational skills.
• Ability to multitask and shift easily between tasks.
• Ability to work with a diverse population, including persons with chronic mental illness.
• Outgoing, approachable nature preferred.
• Bachelor’s Degree or equivalent experience.
• Proficiency in using Microsoft Windows, particularly Word, Excel, Publisher, and Access.