Resident Services Pro: Case Management & Community Outreach

Volunteers-of-Americ; Minneapolis (MN); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

403(b) Retirement Plan

Life Insurance

Long-Term Disability

Career Training

Paid Time Off

Job summary

Volunteers of America Minnesota is seeking a Resident Services Coordinator to support Nicollet Towers and family housing. You will provide advocacy, information and referral, and comprehensive case management to help residents live as independently as possible.

In this role you will work on-site, with a schedule of 8:30am-5:00pm and a full-time 40-hour work week. You will collaborate with staff, document cases, coordinate services, and promote VOA programs while maintaining HIPAA standards and

Qualifications

• Bachelor's degree in Human Services or related
• 2-3 years of experience working in general social services or case management

Responsibilities

• Provide advocacy, information and referral and case management to residents to enable them to live as independently as possible.
• Together with supervisor, evaluate and adjust services in the buildings as needed to ensure best outcomes for clients and residents.
• Outreach to individuals and groups within assigned buildings to ensure that residents and potential clients are aware of available services.
• Interpret and promote other VOA services and community programs to residents so that they are knowledgeable about resources available to them.
• Provide group services to residents to meet identified needs.
• Maintain case file documentation to ensure that professional standards of documentation are followed, and maintain client medical information, financial records and personal information in a confidential manner.
• Collaborate with other VOA services and community professionals to ensure that a wide network of resources is available for our clients.
• Participate in case review sessions on a regular basis to help guide and strengthen social service skills.
• Participate in training opportunities to maintain and improve professional social service skills.
• Assures client privacy is maintained by being knowledgeable and following HIPAA privacy and security regulations.
• Work as many hours as needed to complete the job.
• Use internal electronic health record and/or other electronic documentation systems to complete documentation as required
• Ability to respectfully interact with a wide variety of people
• Analytical and problem-solving skills
• Local travel required
• Sit, stand, walk, lift 25 pounds, do concentrated computer work

Skills

Case management

Advocacy

Interpersonal skills

Analytical thinking

Education

Bachelor's degree in Human Services

Job description

Volunteers of America Minnesota is seeking a Resident Services Coordinator to support Nicollet Towers and family housing. You will provide advocacy, information and referral, and comprehensive case management to help residents live as independently as possible.

In this role you will work on-site, with a schedule of 8:30am-5:00pm and a full-time 40-hour work week. You will collaborate with staff, document cases, coordinate services, and promote VOA programs while maintaining HIPAA standards and