Resident Services Coordinator

Volunteers-of-Americ; Minneapolis (MN); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

403(b) Retirement Plan

Life Insurance

Long-Term Disability

Career Training

Paid Time Off

Job summary

Volunteers of America Minnesota is seeking a Resident Services Coordinator to support Nicollet Towers and family housing. You will provide advocacy, information and referral, and comprehensive case management to help residents live as independently as possible.

In this role you will work on-site, with a schedule of 8:30am-5:00pm and a full-time 40-hour work week. You will collaborate with staff, document cases, coordinate services, and promote VOA programs while maintaining HIPAA standards and

Qualifications

• Bachelor's degree in Human Services or related
• 2-3 years of experience working in general social services or case management

Responsibilities

• Provide advocacy, information and referral and case management to residents to enable them to live as independently as possible.
• Together with supervisor, evaluate and adjust services in the buildings as needed to ensure best outcomes for clients and residents.
• Outreach to individuals and groups within assigned buildings to ensure that residents and potential clients are aware of available services.
• Interpret and promote other VOA services and community programs to residents so that they are knowledgeable about resources available to them.
• Provide group services to residents to meet identified needs.
• Maintain case file documentation to ensure that professional standards of documentation are followed, and maintain client medical information, financial records and personal information in a confidential manner.
• Collaborate with other VOA services and community professionals to ensure that a wide network of resources is available for our clients.
• Participate in case review sessions on a regular basis to help guide and strengthen social service skills.
• Participate in training opportunities to maintain and improve professional social service skills.
• Assures client privacy is maintained by being knowledgeable and following HIPAA privacy and security regulations.
• Work as many hours as needed to complete the job.
• Use internal electronic health record and/or other electronic documentation systems to complete documentation as required
• Ability to respectfully interact with a wide variety of people
• Analytical and problem-solving skills
• Local travel required
• Sit, stand, walk, lift 25 pounds, do concentrated computer work

Skills

Case management

Advocacy

Interpersonal skills

Analytical thinking

Education

Bachelor's degree in Human Services

Job description

Job Category: Volunteers of America Minnesota

Requisition Number: RESID002322

• Posted : October 20, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

Come join our life-changing team building hope, resilience and well-being as a Resident Services Coordinator!

Shift Details:FT – 40 hours/week

Schedule:8:30am-5:00pm

Compensation: $55,000 yearly salary

About the job:

Performs individual and group social service functions for VOAMN Nicollet Towers and family housing.

• Provide advocacy, information and referral and case management to residents to enable them to live as independently as possible.
• Together with supervisor, evaluate and adjust services in the buildings as needed to ensure best outcomes for clients and residents.
• Outreach to individuals and groups within assigned buildings to ensure that residents and potential clients are aware of available services.
• Interpret and promote other VOA services and community programs to residents so that they are knowledgeable about resources available to them.
• Provide group services to residents to meet identified needs.
• Maintain case file documentation to ensure that professional standards of documentation are followed, and maintain client medical information, financial records and personal information in a confidential manner.
• Collaborate with other VOA services and community professionals to ensure that a wide network of resources is available for our clients.
• Participate in case review sessions on a regular basis to help guide and strengthen social service skills.
• Participate in training opportunities to maintain and improve professional social service skills.
• Assures client privacy is maintained by being knowledgeable and following HIPAA privacy and security regulations.
• Work as many hours as needed to complete the job.
• Use internal electronic health record and/or other electronic documentation systems to complete documentation as required
• Ability to respectfully interact with a wide variety of people
• Analytical and problem-solving skills
• Local travel required
• Sit, stand, walk, lift 25 pounds, do concentrated computer work

Job Highlights:

• 403(b) Retirement Plan
• Employer Paid Life Insurance & Long-Term Disability
• Quality training, continuing career education and leadership programs
• Paid Time Off (Vacation, Holiday & Sick Days)

Required Qualifications:

• Bachelors degree in Human Services or related
• 2-3 years of experience working in general social services or case management

Preferred Qualifications:

• Licensed Social Worker
• Experience working with elderly or disabled clients
• Experience providing social services to diverse populations
• Somali language skills is a plus

About Us:

Nicollet Towers is part of Volunteers of America MN/WI which serves as an affiliate of the Volunteers of America parent organization.

Volunteers of America Minnesota is a nonprofit health and human services organization that annually serves more than 25,000 children, adolescents and their families, older adults, students, persons with disabilities and special needs, and adults completing incarceration. Since 1896, we have helped people gain self-reliance, dignity, and hope.

Take pride in helping others and join us today!

At VOA, we celebrate sharing, encouraging and embracing diversity. Equal employment opportunities are available to all without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, parental status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that blending individual strengths and unique personal differences nurtures and supports our organizations’ shared commitment to our mission and creates an inclusive and diverse environment where everyone feels valued and has the opportunity to do their personal best.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.