Resident Services & Operations Coordinator

Talentify; Joint Base Lewis-McChord (WA); On-site; USD 33,000 - 39,000; Full time

Job summary

Liberty Military Housing seeks a Service Coordinator to manage resident move in/out activities for a multi‑family community. You will coordinate inspections, vendor services, and make-readies, while ensuring timely work orders and clear communication with residents.

You will handle scheduling, purchase orders, and documentation in Payscan/Yardi, ensuring quality service and satisfaction. A valid driver’s license and flexible schedule are required.

Qualifications

• 1-2 years’ experience in residential property management or customer service role preferred.
• Prior work with vendors or ordering services (appliances, plumbing, electrical) preferred.
• Proficiency in personal computer skills, keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).

Responsibilities

• Schedule and conduct home inspections as it relates to the move in/move out process.
• Assist with the ordering and scheduling of vendor services.
• Maintain and monitor make-ready boards to ensure work is distributed and meets timelines.
• Work with maintenance team to ensure service requests are assigned and completed.
• Provide residents with any charges related to move out/final inspection results.
• Create purchase orders for vendor maintenance services and products.
• Generate work orders for make-readies and other maintenance service requests.
• Assist with closing of work orders/tickets once completed.
• Schedule and monitor water intrusion with residents and notices.
• Resident follow-ups after services are rendered/completed.
• Promote positive resident relations and timely responses to concerns.
• Address and follow up on customer service concerns from surveys.
• Assist with maintaining systems and logs (Keytrak, pest control, logs).
• Perform administrative tasks including Payscan, Yardi data input.
• Distribute notices and communicate important maintenance information.
• Participate in property walks/inspections to ensure LMH quality standards.
• Operate a vehicle to travel to locations for work.

Skills

Customer service

Vendor coordination

MS Office

Communication

Interpersonal skills

Time management

Tools

Yardi

Payscan

Excel

Job description

Liberty Military Housing seeks a Service Coordinator to manage resident move in/out activities for a multi‑family community. You will coordinate inspections, vendor services, and make-readies, while ensuring timely work orders and clear communication with residents.

You will handle scheduling, purchase orders, and documentation in Payscan/Yardi, ensuring quality service and satisfaction. A valid driver’s license and flexible schedule are required.