Resident Services Manager

Tailwind Group; Columbia Township (MO); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Vacation and Sick Time + 12 Paid HOLID

401(k) with company matching

On-the-job training and career devel

Paid Parental Leave

Job summary

Tailwind Group is seeking a Resident Services Manager to support all aspects of property operations for The Landing CoMo in Columbia, MO. You will deliver excellent resident service, manage daily tasks, and help uphold the property's reputation and Tailwind Group's standards.

The role is full-time, with a typical 8:30am–5:00pm schedule, Monday–Friday, and occasional evenings or weekends. A Bachelor’s degree and experience in student housing are preferred.

Qualifications

• Bachelor’s degree in business administration or related field.
• Progressive experience in student housing preferred.
• Strong administrative and communication skills.

Responsibilities

• Assist with managing current and future resident relations and lease matters.
• Coordinate requests, rent charges, and resident concerns with property team.
• Support invoicing, contracts, and vendor coordination for property needs.
• Maintain community files and Entrata records.
• Support marketing campaigns and events to promote the property.

Skills

Administrative skills

Organizational skills

Communication

Education

Bachelor’s Degree in Business Administration, Management, or related field

Tools

Entrata

Microsoft Office

Job description

Description

Tailwind Group is a top twenty owner and manager of off-campus student housing and brings a wealth of knowledge to the industry. We are committed to creating and sustaining a workplace culture that is second to none. We strive to fight for the highest possible good of the people that matter most, including our team members! Attracting and retaining the most talented and passionate individuals in our industry is an ongoing objective at Tailwind Group. We would love for you to join our team!

Job Type

Full-time

Description

Tailwind Group is a top twenty owner and manager of off-campus student housing and brings a wealth of knowledge to the industry. We are committed to creating and sustaining a workplace culture that is second to none. We strive to fight for the highest possible good of the people that matter most, including our team members! Attracting and retaining the most talented and passionate individuals in our industry is an ongoing objective at Tailwind Group. We would love for you to join our team!

The Position:

The Resident Services Manager is primarily responsible for providing comprehensive support in all aspects of the property operations. A successful Resident Services Manager will provide excellent customer service to our residents, take pride in the property, and understand that this role is critical to the reputation of the property and Tailwind Group.

The Property:

The Landing CoMo is a garden-style student housing community in Columbia, Missouri, designed with students attending the University of Missouri. The 172 unit, 656 bed community offers 2 and 4-bedroom units with amenities that include a swimming pool, fitness center, dog park, and much more. The Landing provides team members with opportunities to develop and grow their careers while delivering an unmatched living experience for our residents.

This is a full-time position working a standard schedule, Monday - Friday from 8:30am to 5:00pm. Nights or weekends may be required from time to time dependent on business needs.

The compensation range for this position is $42,000.00 - $46,000.00 plus bonus potential. This range is determined by current market data based on the position requirements and complexities. Final offers of employment will be based on multiple factors including candidate education, skills, experience, and location.

Benefits & Perks

• Medical, Dental, & Vision Insurance for employees and their families
• Vacation and Sick Time + 12 Paid Holidays
• 401(k) with company matching
• On-the-job training and career development
• Paid Parental Leave

Responsibilities & Duties

• Assist with managing current and future resident relations pertaining to coordinating requests, understanding rent charges, lease expectations, and other resident concerns.
• Partner with the Property Manager to engage, contract, supervise, and approve invoices for all goods/services required to maintain the property.
• Maintain complete and accurate community files and records in Entrata.
• Coordinate the collection and documentation of all required fees from current and future residents.
• Assist in the development and implementation of marketing campaigns and special events.
• Represent the organization at local housing fairs and other various events.
• Provide updates and monitor the community website and social media pages.
• Monitor residential sites, building locations, clubhouse, amenities, and other common areas for superior curb appeal, general cleanliness, and organization.
• Assist with annual unit turnover and help execute move-in/move-out procedures.

Requirements

• Bachelor’s Degree in Business Administration, Management, or related field, and or one or more years of progressive experience in student housing.

Knowledge, Skills, & Abilities

• Demonstrated ability to work in a growing, fast-paced environment managing multiple projects simultaneously.
• Understand standards of property management including Fair Housing laws, Tenant/Landlord rights, and general real estate principles.
• Possess strong administrative, organization, and communication skills.
• Demonstrate a high level of integrity and professionalism.
• Ability to have a positive and innovative approach to problem-solving.
• Proficiency in all Microsoft Office programs: Excel, Word, PowerPoint, and Outlook.
• Experience with Entrata software is preferred.

To learn more about our core values, mission, and vision, check out: http://thetailwindgroup.com/.

A complete list of responsibilities and duties can be provided during the interview process.

This position is not eligible for Visa sponsorship at this time. Tailwind Group is an Equal Opportunity Employer.