Resident Services Manager

Tailwind Group, Inc.; Columbia Township (MO); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Vacation and Sick Time

401(k) with company matching

On-the-job training

Paid Parental Leave

Job summary

Tailwind Group, Inc. is seeking a Resident Services Manager for The Landing CoMo, a garden-style student housing community in Columbia, Missouri. This full-time role runs Monday–Friday 8:30am–5:00pm, with occasional evenings/weekends based on business needs.

The position emphasizes exceptional resident service and site presentation. The compensation range is $42,000.00 - $46,000.00 plus bonus potential. Final offers reflect education, experience, and location, with benefits and growth

Qualifications

• Bachelor's degree in Business Administration, Management, or related field.
• One or more years of progressive experience in student housing is preferred.
• Strong administrative and communication skills required.

Responsibilities

• Assist with managing current and future resident relations and lease concerns.
• Collaborate with the Property Manager on invoices and maintenance needs.
• Maintain community files and records in Entrata.
• Coordinate collection and documentation of resident fees.
• Support marketing campaigns and special events.
• Represent the organization at local housing fairs and events.
• Monitor website and social media pages for updates and outreach.
• Ensure curb appeal and cleanliness of common areas, including turnover.

Skills

Customer service

Communication

Administrative skills

Microsoft Office

Entrata experience

Team coordination

Education

Bachelor's degree in Business Administration or related field

Tools

Entrata

Job description

Description

Tailwind Group is a top twenty owner and manager of off-campus student housing and brings a wealth of knowledge to the industry. We are committed to creating and sustaining a workplace culture that is second to none. We strive to fight for the highest possible good of the people that matter most, including our team members! Attracting and retaining the most talented and passionate individuals in our industry is an ongoing objective at Tailwind Group. We would love for you to join our team!

The Position

The Resident Services Manager is primarily responsible for providing comprehensive support in all aspects of the property operations. A successful Resident Services Manager will provide excellent customer service to our residents, take pride in the property, and understand that this role is critical to the reputation of the property and Tailwind Group.

The Property

The Landing CoMo is a garden-style student housing community in Columbia, Missouri, designed with students attending the University of Missouri. The 172 unit, 656 bed community offers 2 and 4-bedroom units with amenities that include a swimming pool, fitness center, dog park, and much more. The Landing provides team members with opportunities to develop and grow their careers while delivering an unmatched living experience for our residents.

This is a full-time position working a standard schedule, Monday - Friday from 8:30am to 5:00pm. Nights or weekends may be required from time to time dependent on business needs.

The compensation range for this position is$42,000.00 - $46,000.00 plus bonus potential. This range is determined by current market data based on the position requirements and complexities. Final offers of employment will be based on multiple factors including candidate education, skills, experience, and location.

Benefits & Perks

We strive to provide our employees with the most competitive benefits package in the industry. A few of those benefits and perks include:

• Medical, Dental, & Vision Insurance for employees and their families
• Vacation and Sick Time + 12 Paid Holidays
• 401(k) with company matching
• On-the-job training and career development
• Paid Parental Leave

Responsibilities & Duties

• Assist with managing current and future resident relations pertaining to coordinating requests, understanding rent charges, lease expectations, and other resident concerns.
• Partner with the Property Manager to engage, contract, supervise, and approve invoices for all goods/services required to maintain the property.
• Maintain complete and accurate community files and records in Entrata.
• Coordinate the collection and documentation of all required fees from current and future residents.
• Assist in the development and implementation of marketing campaigns and special events.
• Represent the organization at local housing fairs and other various events.
• Provide updates and monitor the community website and social media pages.
• Monitor residential sites, building locations, clubhouse, amenities, and other common areas for superior curb appeal, general cleanliness, and organization.
• Assist with annual unit turnover and help execute move-in/move-out procedures.

Requirements

• Bachelor's Degree in Business Administration, Management, or related field, and or one or more years of progressive experience in student housing.

Knowledge, Skills, & Abilities

• Demonstrated ability to work in a growing, fast-paced environment managing multiple projects simultaneously.
• Understand standards of property management including Fair Housing laws, Tenant/Landlord rights, and general real estate principles.
• Possess strong administrative, organization, and communication skills.
• Demonstrate a high level of integrity and professionalism.
• Ability to have a positive and innovative approach to problem-solving.
• Proficiency in all Microsoft Office programs: Excel, Word, PowerPoint, and Outlook.
• Experience with Entrata software is preferred.

To learn more about our core values, mission, and vision, check out: http://thetailwindgroup.com/.

A complete list of responsibilities and duties can be provided during the interview process.

This position is not eligible for Visa sponsorship at this time. Tailwind Group is an Equal Opportunity Employer.

Notice to Third Party Agencies

We are not accepting resumes from recruiters or employment agencies for this position.