Resident Services Manager

Tailwind Group, Inc.; Lubbock (TX); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Vacation and Sick Time

401(k) with company matching

On-the-job training

Paid Parental Leave

Job summary

Tailwind Group, Inc. in Lubbock, TX seeks a Resident Services Manager to oversee resident relations, coordinate with the Property Manager, and maintain Entrata records. You will contribute to marketing events and ensure a high standard of community service.

The role is full-time, with standard hours Monday–Friday 8:30am–5:00pm and occasional evenings or weekends as needed. A Bachelor’s degree and relevant experience are preferred.

Qualifications

• Bachelor’s degree in business or related field required.
• 1+ years progressive experience in student housing or property management preferred.
• Strong communication, organization, and problem-solving skills.

Responsibilities

• Assist with managing current and future resident relations and coordinate requests.
• Partner with the Property Manager to approve invoices and coordinate services.
• Maintain community files and records in Entrata.
• Coordinate collection and documentation of fees from residents.
• Assist in marketing campaigns and special events.
• Represent the organization at local housing fairs and events.
• Provide updates and monitor the community website and social media.
• Monitor site conditions for cleanliness and curb appeal.
• Assist with move-in/move-out procedures.

Skills

Multi-project management

Communication skills

Integrity

Problem solving

Time management

Education

Bachelor’s Degree in Business Administration, Management, or related field

Tools

Entrata

Microsoft Office

Job description

Description

Tailwind Group is a top twenty owner and manager of off‑campus student housing and brings a wealth of knowledge to the industry. We are committed to creating and sustaining a workplace culture that is second to none. We strive to fight for the highest possible good of the people that matter most, including our team members! Attracting and retaining the most talented and passionate individuals in our industry is an ongoing objective at Tailwind Group. We would love for you to join our team!

The Position: The Resident Services Manager is primarily responsible for providing comprehensive support in all aspects of the property operations. A successful Resident Services Manager will provide excellent customer service to our residents, take pride in the property, and understand that this role is critical to the reputation of the property and Tailwind Group.

This is a full‑time position working a standard schedule, Monday - Friday from 8:30am to 5:00pm. Nights or weekends may be required from time to time dependent on business needs.

The compensation range for this position is$44,000.00 - $50,000.00 plus bonus potential. This range is determined by current market data based on the position requirements and complexities. Final offers of employment will be based on multiple factors including candidate education, skills, experience, and location.

Benefits & Perks

We strive to provide our employees with the most competitive benefits package in the industry. A few of those benefits and perks include:

• Medical, Dental, & Vision Insurance for employees and their families
• Vacation and Sick Time + 12 Paid Holidays
• 401(k) with company matching
• On-the-job training and career development
• Paid Parental Leave

Responsibilities & Duties

• Assist with managing current and future resident relations pertaining to coordinating requests, understanding rent charges, lease expectations, and other resident concerns.
• Partner with the Property Manager to engage, contract, supervise, and approve invoices for all goods/services required to maintain the property.
• Maintain complete and accurate community files and records in Entrata.
• Coordinate the collection and documentation of all required fees from current and future residents.
• Assist in the development and implementation of marketing campaigns and special events.
• Represent the organization at local housing fairs and other various events.
• Provide updates and monitor the community website and social media pages.
• Monitor residential sites, building locations, clubhouse, amenities, and other common areas for superior curb appeal, general cleanliness, and organization.
• Assist with annual unit turnover and help execute move‑in/move‑out procedures.

Requirements

• Bachelor’s Degree in Business Administration, Management, or related field, and or one or more years of progressive experience in student housing.

Knowledge, Skills, & Abilities

• Demonstrated ability to work in a growing, fast‑paced environment managing multiple projects simultaneously.
• Understand standards of property management including Fair Housing laws, Tenant/Landlord rights, and general real estate principles.
• Possess strong administrative, organization, and communication skills.
• Demonstrate a high level of integrity and professionalism.
• Ability to have a positive and innovative approach to problem‑solving.
• Proficiency in all Microsoft Office programs: Excel, Word, PowerPoint, and Outlook.
• Experience with Entrata software is preferred.

To learn more about our core values, mission, and vision, check out: http://thetailwindgroup.com/.

A complete list of responsibilities and duties can be provided during the interview process.

This position is not eligible for Visa sponsorship at this time. Tailwind Group is an Equal Opportunity Employer.

Notice to Third Party Agencies: We are not accepting resumes from recruiters or employment agencies for this position.